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Posts: 1
Registered: ‎09-07-2017

Delivery & Installation Service is Just BAD!!!

I can't believe what I was just told about delivery service for my area, but it now all makes sense.  I puchased a range, dishwasher, and microwave back in the first week of August.  Nothing was on back order. Feeling all happy-like, I went to schedule the appointment thinking that I could get this done within a week or so.  NOPE.   September 9th was the earliest I could get my purchases delivered and installed, which I thought was kind of crazy at the time....but I'm a patient person. Needless to say, today I get a call saying that they can't get it installed on the 9th after all and I am going to have to wait some more.  One story that I got was that the person who was scheduled to install my appliance had a death in the family,  Although very sad, certainly there has to be more than one person in that company that can do installations. Well, according to the second customer service rep I talked to, there's only 1 person who does installations for my area. What kind of service is this!!!!  It certainly explains why I had to wait over 4 weeks on my appointment and was going to have to wait some more.


Of course, the first customer services I called told me a different story (thought the range may have been on back order) and hung up on me (I know it was by accident, but it certainly did not improve my mindset).  Anyway, I cancelled the entire order and will be going elsewhere for my appliance purchases.   Lesson learned.



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Registered: ‎04-18-2017

Re: Delivery & Installation Service is Just BAD!!!

[ Edited ]

Hello sadcustomer1-


Thank you for the time spent reaching out to us on the Best Buy forums!  It certainly sounds like you were more than understanding with the whole situation and we appreciate all the patience you have shown us. 


The last time we spoke was on 9/7 where the death of the family was mentioned, it appears the installation was rescheduled for 9/15, but now I’m sad to see the order status is showing cancelled.  There was a voicemail left by us on 9/7 asking you to call our 3rd party vendor XPO for further inquiries. 


Write back to us if can offer any further assistance and I hope we'rre able to see walk back through our doors allowing us the opportunity to provide the service you deserve!



JJ|Social Media Specialist | Best Buy® Corporate
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