Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎06-14-2017

Delivery & Installation Complaint

Ordered a new KitchenAid dishwasher on May 29th with delivery and installation scheduled for June 3.

June 3rd no delivery/install due to "installer having an emergency". Rescheduled for June 8th.

June 8th no delivery/install due to installer was not available. Rescheduled for June 13th.

My wife called Best Buy and after an extremely long hold and being transferred no less than 6 or 7 times was told that the dishwasher was out of stock and had to be ordered from KitchenAid but is now in stock and would be definitely be installed on the 13th.

June 13th no delivery/install due to installer not available. Rescheduled for June 15th.

June 14th my wife received a call stating that the dishwasher would not be installed on June 15th because now they don't even have a tech and could not give an install date. Wow!!!!!!!!!

I called the local store twice today to speak with the store manager; however no one at the Dothan, AL store will answer the phone. I was on hold over 10 minutes the first time and 15 minutes the second time.

It is amazing that in today’s extremely competitive market that a company as a large as Best Buy can't get a dishwasher installed nor even answer the phone. My wife is still waiting for a return phone call from the local store manager since yesterday...........

I personally manage a store with over 50 associates and our number 1 priority is to provide the customer with "A truly exceptional experience". Sometimes (rarely), as hard as we try, you can't please all customers but it is definitely not for a lack of effort on our part. Unfortunately, I have not witnessed a lot of effort on Best Buys part.

I have been doing business with Best Buy for many, many years; I will say this is the worst example of customer service I have ever experienced.

Anyway, who do we need to speak with or what do I need to do to get our PAID FOR dishwasher installed?

Posts: 1,926
Topics: 10
Kudos: 160
Solutions: 122
Registered: ‎12-23-2016

Re: Delivery & Installation Complaint

Hi BDTS,

 

Thanks for joining us at the Best Buy Community forums. I’m sorry to hear that you’ve had such a difficult time getting your appliances delivered. I understand how frustrated you must be about this.

 

Using the information in your post and in your forum registration, I was able to look in to your order with us. Based on what I’m seeing it looks like your delivery is still scheduled for this afternoon. I also see that you previously worked with a member of our Geek Squad Customer Care team. The notes on the order say that they provided you with a direct line to contact them.

 

The folks on our Geek Squad Customer Care team are best positioned to help you out with this, so I suggest giving them another call with the phone number they provided with you. They should be able to get an update on the order for you. If you no longer have that phone number, please send me a private message using the link in my signature below containing your best contact phone number and I’ll see if I’m able to help you out at all.

 

For my part I will be documenting your difficulties with the delivery and the poor phone support you received in our corporate systems.  We rely on feedback like yours to find out where we are falling short and use it to fill in gaps and get better. Thanks so much for taking the time to let us know about this.

Sincerely,
 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!