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New Member
Posts: 4
Registered: ‎03-08-2018

Delivery Problem

I purchased a microwave through Best Buy for Business. I have been awaiting delivery since 2/23/18.  First, the last two weeks I received a phone call on the day prior to delivery to remind me of my delivery the next day.  Then, the day of the appointment (after I have scheduled time off from work), someone from Best Buy calls to cancel and say they have to push the delivery to a week later.  This happened on 2/3/18 and on 3/2/18.  On 3/2/18, I was reassured that the warehouse recieved the microwave and it will be delivered on 3/9/18.  Today (3/8/18), I called from Best Buy to verify my appointment tomorrow since I recieved a missed call from them.  I was informed once again that my microwave delivery is rescheduled a week later - 3/16/18.  I was also told there is now no receipt that the warehouse even received the microwave to date.  This is unacceptable.  This is also a disrespect for my time and working hours.  I need someone to follow up, track and expedite delivery.  Thank you. 

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Posts: 2,367
Topics: 53
Kudos: 195
Blog Posts: 3
Solutions: 113
Registered: ‎04-18-2017

Re: Delivery Problem

Greetings movylewis-

 

Welcome to the Best Buy forums and thanks for taking the time to ask us about your missing microwave!  After multiple reschedules taking place already, we could understand why you’d be reaching out to us for our assistance!

 

I was able to locate a case that was opened not so long ago showing that this has been escalated to our warehouse team.  Please continue to work with this team, or you could also call your Best Buy for Business account manager at 1-877-393-1038. 

 

Always feel welcome to write back if we can assist you with anything else!

 

Respectfully,

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-08-2018

Re: Delivery Problem

Best Buy this is the worst customer service ever. I had to call back the assigned agent myself. No follow up as promised. When I called the agent back, I’m now told the order now has to be recreated and I need to do that myself. Can’t wait to hear what assistance you will give with this.
New Member
Posts: 4
Registered: ‎03-08-2018

Re: Delivery Problem

By the way, I even emailed the business account team and it’s been two days without an acknowledgement there as well.
Posts: 2,367
Topics: 53
Kudos: 195
Blog Posts: 3
Solutions: 113
Registered: ‎04-18-2017

Re: Delivery Problem

Hello again movylewis-

 

This isn't the type of customer service that we're used to hearing when dealing with our Best Buy for Business team.  Please send me a private message by clicking the link in my signature line.  Be sure to include your full name, phone number, email address, order number, and the name of the account manager or any contact information you've been provided by this team.

 

I'm hoping to reach out to them personally to figure out what is going on.  I'll be sure to keep an eye out for you private message in my inbox and I'm truly looking forward to working with you soon!  Thank you for the opportunity to help out!

 

Kindly, 

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-08-2018

Re: Delivery Problem

Your follow up was bottomless like the promises I've described with all the Best Buy staff I spoke to about my order. I'm going to do myself a favor and get a refund. Better Business Bureau complaint filed. Tired of this.