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Posts: 1
Registered: ‎07-15-2017

Delivery FAILURE

I go to Best Buy expecting good service. Didn't get it. I went looking for a refrigerator and ended up at Humble, TX store. I received the worst service possible. They had a promotion going on that if a major appliance of $399 or more was purchased, they would deliver it for free. The sales associate was rude and told me that the refrigerator that I was buying did not apply for a free delivery, even though it was more than $400.
I left the store and went to the Atascocita, TX store which I got a lot better service. I was told the refrigerator had to be ordered and would be two weeks. Okay, that was fine, so we set a delivery for today, 7/15/17 between 12:00 and 4:00. So, at around 3:30 I called to verify that it was still on the itinerary but due to a little rain, it was delayed two hours. Okay, that was since they were still delivering it. At got a call at 6:00 and was told it will now be 8:00 p.m. Well 8:00 p.m. Came and went and now delivery. I called the delivery office, and wouldn't ya know it, they were closed. I called Best Buy back and was transferred to one person after another for 20 minutes. The person I spoke to was in California how gave me another number to call. I could not to anyone at that number and had to leave a message. As I'm writing this complaint at 10:30 p.m., the delivery driver called and said he will be here in 7 minutes. I'm holding my breath...
The delivery drivers should up.

I will still think twice before I buy another appliance from BB.
Posts: 7,350
Topics: 240
Kudos: 396
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Registered: ‎09-29-2008

Re: Delivery FAILURE

This message has been merged with the topic "Another Horrible Experience - No Delivery, No Calls, No Respect Options."

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Posts: 3,391
Topics: 57
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Registered: ‎11-30-2015

Re: Delivery FAILURE

Hello Donnieginger02,

 

Welcome to the Best Buy Support Online Forum Community! Purchasing an appliance is surely a big decision. I’m happy that you choose Best Buy for your needs, but I’m disappointed to hear that your delivery didn’t go as expected.

 

I believe I was able to locate your purchase using the details you provided upon joining our community. While reviewing your purchase and delivery, I noticed the information you provided doesn’t match 100%. Due to our Privacy Policy I can only discuss this matter with whose name appears on the purchase.

 

You’re more than welcome to have the original purchaser to reach by creating their account, or by giving us a call at 1-888-BESTBUY. I apologize for any inconvenience this delivery may have caused you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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