03-14-2017 06:06 AM
03-15-2017 03:27 PM
Given the large discount you were getting on these open-box appliances, I can of course understand you being upset that you need to pay additional money for new-in-box replacement units. I am truly sorry this has been your experience with us.
I should add clarification to our policy on returning or exchanging open-box items. As a company we do not exchange open-box purchases, but instead return the purchase; then the customer can use their returned funds to purchase any replacement item they want at the current selling price of that replacement product. This is why you had to pay additional money for the new-in-box as new-in-box units cost more than open-box items.
I do see we are scheduled to deliver your new appliances today 3/15/2017. Has this delivery now been completed? What was the name of the store manager you have been working with?
|Allan|Senior Social Media Specialist | Best Buy® Corporate|
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