Delivery & Installation

[Ciara]

I have to complain about the horrible service I've received from Best Buy's customer service and Parma Ohio store appliance manager. 

The issue started when I purchased a samsung refrigerator and I was told my 10% off customer appreciation coupon was used. I reviewed my receipt and I noticed the discount was not applied. I proceeded to a Best Buy in Parma Ohio and was told I could not use it on products from Best Buy Warehouse sale. Which I completely understand,  however, I was told the coupon was applied at the time of purchase. I spoke with the Appearance supervisor at the store and was told there was nothing he could do. I requested 10% as 1x courtesy and was still denied. My issue was not resolved at the store. The appliances manager then advised me to call customer service for a refund. Customer service told me it has to be completed at the store since she does not have access to a POS system. After two hours of back and forth I was later told to call Pacific sales. Which then referred me back to the store. I should have received savings of $120.00 of the total cost, but I gave up because no one was will to offer me a courtesy after I was told it was applied.

Moving on with the install. Horrible. A complete tragedy. My delivery was scheduled for 4/6 and I received the item but it was not installed. I rescheduled my install and confirm it for the this past Saturday. And to no avail no one showed. I spent hours on the phone service and I was hung up on twice and I told that rescheduled was not confirm due to an error on the employees end. How is that my problem? 

I never received an apology and it took 2 hour just to receive a rescheduled install date. The service was horrible and I do not plan to purchase anything else from Best Buy. The least I could have recieved was an apology.

[Allan-BBY Senior Social Media Specialist]

Hey Ciara,

I can definitely apologize if you were told you would receive 10% off this purchase and did not. I am also very sorry that your appliances were not delivered and installed on the same day, and that we didn't show up on your initial installation date. I don't like hearing that we have lost your patronage because of this, and if there is anything specific I can do to earn your business back please let me know.

Thanks,