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LAH
New Member
Posts: 2
Registered: ‎08-10-2017

Car Radio Installation Issue

I have a 2005 Saturn Vue Redline Edition that I purchased in 2015. This edition comes with a premium audio system and it did sound great but the radio didn't have an auxiliary outlet so I couldn't listen to music or podcasts on my phone.

In October of 2016, I purchased a Pioneer radio from Best Buy and had it installed by Geek Squad. Shortly afterwards (very shortly afterwards), I noticed a high whining sound coming from the speakers. I thought the new radio made the old speakers sound bad but I didn't have the money to replace the speakers at that time.So I waited several months until I did have the money and I went to a car audio shop recommended by a friend. The tech came out and listened to all the speakers, told me the sound wasn't coming from them, and then went inside to look something up. He came back out, looked under the back seat and told me that my vehicle had an amplifier there. The sound was coming from there. He said if the noise started after the installation by Best Buy, I needed to take it back to them. I had no idea that there was an amplifier under the back seat and that that was where the sound had been coming from all that time.

I made an appointment with BB on 5/11/17 - my father took my vehicle in. He said that the techs said they thought they had fixed it but my antennae might need to be replaced. When I picked up the car from my father, it was still making the sound. I called the BB tech and notified him and asked about the antennae. He said that since it only made the sound when he radio was on, it was probably the radio. I told him it made the sound anytime the radio was on, whether music was playing through the radio or from my phone. The tech stated he had not understood this and made another appointment to have the Saturn radio checked.

I took it in on 5/27/17. After several hours (during which time I am stranded at the shopping center in which the BB is located), the tech calls me on my cell phone and tells me that the sound is still there and they think the problem is in the radio. The radio is still under warranty so they want to send it in to be checked. Ok. I don't think the problem is with the radio, I think the problem is with the installation, but ok. The radio is sent out on 5/27/17 and received at the service center on 6/01/17. It is checked out and shipped back out on 6/01/17 but takes 13 days to make it back to the Best Buy in Canton, GA.

I make another appointment on 6/17/17, go to pick up the device prior to the appointment and am told that I owe $34.95 because there was nothing wrong with the radio. Ummmm, no. I explain that I never thought there was anything wrong with the radio, the techs did. And I was told there would be no charge. So, I didn't have to pay. Repair comments on the service order receipt state: "No whining noise. Please check your installation".

The techs work on my car for a couple of hours, noise remains, they then decide that I need a different harness. They order the harness and tell me I'll be called when it comes in.

On 6/30/17, I receive an email from Best Buy that the order has been cancelled because it was on back-order. I did not hear from the Best Buy techs. I emailed the tech on 7/02/17 and received no response. I called him a few days later and told him about the order being cancelled. He stated he had not been notified and that he would have to obtain the harness a different way.

The harness finally came in and yet another appointment was made, for 8/04/17. I brought my original car radio to this appointment. I said if the sound is still there with the new harness, put the old radio in and see if it makes the sound. My appointment was at 1:30pm and they finished at 5:30pm. The sound was there with both radios. I was told that I needed to take my vehicle to a dealership and have them locate the problem.Again, I tell the tech that this sound was not there prior to the new radio being installed. He said take it to the dealership and then let Geek Squad know what they find; they can even email him directly (and he gave me his business card).

At this point, I am incredibly frustrated.

I have a cell phone holder that clips on my air conditioning vent right above my radio. When I got home, I reached to pull the holder off and the whole center section of that part of my car popped up towards me.It had not been secured. That section also has a factory coating on it that has been scratched up from the many times it has been removed and replaced. There are wires that are sticking out between two sections.

I go inside and call the local Chevrolet dealership. I am told that to evaluate

Posts: 7,807
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Registered: ‎09-29-2008

Re: Car Radio Installation Issue

Hi LAH,

 

Thanks for reaching out to us on our forum, and after reading how long this has been going on I don't blame you at all for being upset. I am honestly sorry this has been your experience with us after getting your new car radio installed. I can of course see why you would think the whining sound was due to the install as it started right after the install was completed.

 

It sounds like these auto install technicians couldn't figure out what was causing this sound, which is why they referred you to the dealership. Did you have the dealership look at the car? If so, did they figure out what was causing the sound? If the independent install place thought it was the amplifier then how was it determined this wasn't the case? Let me know what you specifically need from me.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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LAH
New Member
Posts: 2
Registered: ‎08-10-2017

Re: Car Radio Installation Issue

No, I didn't take it to the dealership. I don't think I should have to pay $125 to diagnose the problem if I have no guarantee that Best Buy will pay me back if it turns out to be installation related. I have been extremely patient, more patient than I think the majority of people would be. My Saturn did not make this noise until the new radio was installed by Best Buy.

Posts: 7,807
Topics: 80
Kudos: 320
Blog Posts: 47
Solutions: 324
Registered: ‎09-29-2008

Re: Car Radio Installation Issue

Hey LAH,

 

I am sending you a private message with additional information. To check your messages log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!