03-11-2017 01:18 PM
03-12-2017 11:21 AM
03-13-2017 09:58 AM
I won't be able to look into this for you, but hopefully a moderator can get around here in due time to take a closer look. The information that you provided is great in them have the information that would be needed to possibly speed up the process. Please sit tight for a moderator to swing by!
03-13-2017 01:06 PM
Thanks for joining the Best Buy Community forums. While I was a Geek Squad supervisor, one of my Autotechs had to go out on medical leave, so I know how disappointing this situation can be for our clients like you.
I’m very sorry they weren’t able to get in touch with you before your appointment. I’ll be sure to document this for you here in our corporate systems. Thank you very much for bringing this to our attention. We use stories like this from our clients to learn where we make missteps and where we can improve our service.
Going forward, I want to make sure that you are able to get your installation scheduled. As autotech796 noted above, you can visit out scheduling web site to schedule an appointment at your convenience. I’m not sure when an Autotech will be available at the store where you scheduled the original install, but based on the location you provided there appears to be a few Best Buys within a half hour or so of the store you initially were scheduled. An install doesn’t have to take place at the same store you originally set it up at, so you can schedule your install at any of those stores.
If you’d prefer to schedule the appointment over the phone, you can use our store locator to pick a store. Once you are on the store page you’ll find the phone number where you can contact the store. Alternatively, if you would like you can send me a private message using the link in my signature below containing your phone number and the store where you’d like to get the work done and I’ll reach out to the store and see if they are able to call you.
If there’s anything else I can help you out with or if you have any questions, please let me know.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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