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Posts: 3
Registered: ‎08-08-2017

Bad experience

We are regular Best Buy customers and never had such a bad experience with online order delivery ! We ordered gas range and schedule delivery date and time . We picked available day which was Saturday August 5 th from 12 pm until 4 pm . On the day of our delivery when we waited for our gas range for 3,5 hours ( until 3:30 pm ) we got a call from Best Buy . They said delivery truck broke down and they are running late for delivery so maybe they will come between 4 pm until 6 pm . So we waited until 6 pm but no one showed up . Then at 6:18 we got phone call from Best Buy and they said that we have to schedule delivery date because truck is not coming today at all . We got so mad because Best Buy made us to wait all day for our delivery and at the end they said we have to reschedule our delivery date . So on Monday we got a voice mail from Best Buy and they said that they rescheduled our delivery for Tuesday. So on TUESDAY AUGUST 8th we waited half a day for our delivery but no one showed up . We called Best Buy customer service to check on our delivery. At first time when we talked and explained our situation to one of the customer service representative they transferred us to a wrong department. After we called a second time and finally spoke to someone , they put us on hold for 15 min because they was calling to the warehouse . And at the end they said that our order is in complete status and they don't understand why . So first they have to put our order to uncomplicated status and then reschedule delivery date . They promised to call us back at the same day TUESDAY AUGUST 8 th . It's already Wednesday and we never received any call . Very disappointed. I want to return a gas range and buy it from more respected store who care about there customers!
Posts: 5,194
Topics: 83
Kudos: 234
Solutions: 239
Registered: ‎11-30-2015

Re: Bad experience

Hello Liza1012,


Thank you for sharing your recent range delivery experience. I'm sorry for the troubles you've experienced recently!


I have forwarded your concerns to our Geek Squad Customer Care team here at the corporate office for further review. They will be better equipped with the tools to assist you with this. You can expect a follow up soon.


Thank you,

Mariah|Social Media Specialist | Best Buy® Corporate
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