01-08-2018 09:57 AM
01-15-2018 10:00 AM
Thanks for joining us at the Best Buy Community forums. I apologize that it has taken me so long to respond to you. We’ve been exceptionally busy recently and we’re working to get back to everyone as quickly as possible.
I’m sorry to hear that you had such a bad experience with your recent appliance delivery. That is not at all the kind of customer service we want to provide. As to the original order cancelation, while the weather may not have been bad in your area, I believe the issue was with the weather near the distribution center, which covers a large area. For the safety of our employees and everyone else on the roads we didn’t provide deliveries during the storm.
That said, the follow-up experience we provide you was clearly not the kind of expert service we want to provide. We always want to try and find a solution when a customer has a delivery moved, and telling someone to cancel their order isn’t something in keeping with that.
I’d love the chance to document this for you in our corporate systems so that we can use your story to help us provide better service in the future. We rely on feedback like yours to identify areas where we need to get better. If you could please send me a private message by using the link in my signature below this post with your order number I’ll be able to get that documentation submitted.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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