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Posts: 1
Registered: ‎03-15-2017

BB Delivery Truck Delivered, Then Snagged My Power Line and Ripped It Off My Garage. Compensation?

Could not report damage to truck crew, because they were in process of, and continued to, drive off as if they did not know they caused this damage. This is a regular power line, the type which most people have between their home and the electric utility pole.


This was over $300 to repair.


My wife called and reported this long ago. Still no compensation from Best Buy for the damage caused by your delivery service.


Who should I contact about this? Please provide me with an email address, and a phone number. I am sure you will want to see the receipt for repairs, and I still want to be compensated for the damage.



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Registered: ‎11-30-2015

Re: BB Delivery Truck Delivered, Then Snagged My Power Line and Ripped It Off My Garage. Compensa...

Good Morning Al_Capone,


Thank you for taking time out of your day to share the possible damage that may have occurred to your home. It’s discouraging to hear that you weren’t able to report the damage in the moment.


In order to move forward with this matter you’d need to reach out to our insurance partner on these kinds of issues. Sedgwick Claim Management Services is our partner that handles matters like these. They’d be able to provide you a single point of contact.


You can file a claim by calling 1-855-832-1338. If you’ve already filed a claim with them, can you please provide me your claim number via private message? I’d be happy to request a follow-up on your behalf. You can send me private message by choosing to do so next to my name at the bottom.



Mariah|Social Media Specialist | Best Buy® Corporate
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