04-14-2017 10:25 AM
04-14-2017 02:37 PM - edited 04-14-2017 02:38 PM
Greatings Katka,
Welcome to the Best Buy Support Online Forum Community!
Thank you for taking time out of your day to share your washer delivery experience. It’s discouraging to learn that your purchase may be backordered, and you may not have been notified of that change prior to your delivery date. I apologize for any frustration your order may have caused you.
Typically when an item is officially on backorder you’d be provided an email letting you know of that change. That email notification would also include the options to either keep your order, or cancel it given that new information. You’re more than welcome to check our Backorders Help Guide.
I’d be happy to review your purchase to see how I may able to assist you, or shed light on this matter further. Can you please send me a private message with your order number? Using the details you provided upon joining our community I wasn’t able to locate it. You can send me a private message by choosing the option to do so next my name at the bottom.
Respectfully,
![]() | ![]() ![]() ![]() Give Kudos if you like this post or Accept as Solution if it answers your query! | ![]() | ![]() |
04-14-2017 03:07 PM
04-14-2017 03:24 PM
Good Afternoon Katka,
Thank you for providing your order number privately so I could take a peek into your order for you to provide some more details about the delays you were told about last minute. I sincerely apologize for the lack information you may have been provided about your purchase.
While reviewing your purchase I noticed the GE Spacemaker 2.6 Cu. Ft washer you purchased is a special order item. Special Order items tend to have a 6 week delay for delivery as we’d need to work with manufacturer to get this item transferred into our inventory. Normally items that are special ordered the delivery date isn’t set up until we’ve secured the unit. I apologize that the individual who assisted you with the purchase in-store didn’t provide you this information. Or set realistic expectations about your purchase with you.
On your behalf, I’ll be reaching out your local Long Island Best Buy to request that the training opportunities that may be present are addressed.
Respectfully,
Mariah
![]() | ![]() ![]() ![]() Give Kudos if you like this post or Accept as Solution if it answers your query! | ![]() | ![]() |