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Registered: ‎04-11-2017

Appliance Purchase Gone Wrong

Here is the problem and I'm getting no where.

On Saturday 4/8/17 I was to have my full suite of kitchen appliances delivered to my new home, where the appliances are either non-existing or malfunctioning. So our hope was that we move in Friday 4/7/17 and we get our appliances 4/8/17. So Saturday 4/8/17 at about 1030a my husband gets a call, 2 of our appliances were damaged during shipping and then the other 4 of our appliances were on a truck that was broken down. We get it things happen. However since Saturday my husband has been talking to people at the Bloomingdale Best Buy where we purchased the appliances and the distribution center trying to figure out when we will actually get them. Saturday we were told we could have some but then spoke to someone else and were told we get none. I have no refrigerator and a stove that only works on 1 burner. I NEED MY APPLIANCES. The Easter holiday is coming and I have no way to make my family a meal. Yesterday my husband went into the store and spoke with Darryl, who is helpful and pleasant, but we aren't getting anywhere. He told us that between the store and the distribution center they are trying to figure out who is paying for the replacements. I spent $5000 on these appliances I don't really care who on your end is going to cover the damages or compensation I need my appliances. As the customer I think that i deserve my items and you all can figure out the other part after the order has been satisfied. I would like to hear from someone that can resolve this issue ASAP.

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Registered: ‎01-21-2014

Re: Appliance Purchase Gone Wrong

Hi there, KellySchieveDeverick,

 

Congratulations on your new home! I can imagine you were quite eager to settle in and get things put away, so it’s disheartening to hear your appliances didn’t arrive according to plan. I don’t cook much (aka, I tend to burn things), but I can imagine it’d be difficult to sit down for a family meal if you don’t have the necessary kitchen supplies for that. While mistakes and unforeseen circumstances can cause unexpected delays, it is a bit odd to hear there’s some sort of ongoing dispute postponing us from rescheduling your delivery. I’m not sure what’s going on, but I’d be more than happy to help in any way I can.

 

To see what options we may have available to us, I attempted to pull up your purchase using the information associated with your forum profile. I’m not locating it, so I’m sending you a private message to gather some additional details. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.

 

Thanks for posting,

Alexandra|Social Media Specialist | Best Buy® Corporate
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