04-10-2017 01:33 PM
Best Buy delivery is beyond unacceptable. On March 28 that pedestal washer that I purchased arrived damage. The delivery people said they couldn't install my washer and dryer. On March 29 received an e-mail the next day stating the pedestal would be delivered on April 4. That was a long time to wait for a washer and dryer so we installed the units ourselves which took an entire evening. On March 31 I received an e-mail that the pedestal would be delivered April 1. No one called or arrived on April 1. No once called or arrived on April 4. Countless hours later with sales managers and a case manager I was given a new delivery date of April 10. Again, no call and now show for deliver. No one in corporate, case manager, store sales can figure out why this is happening. I definitely want to return the washer and dryer but I'm petrified that I will go through another 2 weeks of no call and no shows to pick up the units. Four days off work and dozens of lengthy calls and I'm at a loss of words. I've gone from angry, to pleading with tears to basically numb about this situation.
04-12-2017 11:17 AM
After three no call no shows from the installation team I can of course understand you being upset. I don't have unlimited paid time off, and I'm sure that is also true for you. I am honestly sorry this has been your experience with us when getting your new washer and dryer delivered and installed.
Simply put if we have you scheduled for an appointment we should be making that appointment; unless of course some unforeseen event happens, but we should at least be contacting you to let you know we aren't able to make it. It sounds like you have a case worker assigned to you from our Appliance Support team, and to be honest they will be the best person to help you out moving forward. Do you have their contact information?
|Allan|Senior Social Media Specialist | Best Buy® Corporate|
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