Check BestBuy.com/TradeIn for current offerings. We're constantly evaluating categories where we can offer consumers a great value for electronics they no longer use. We also offer free, responsible recycling for these and most other electronic products. For more information on our Recycling Program, see BestBuy.com/Recycle.
The age, condition, and accessories included will affect the trade-in value of your items. Use our estimator at BestBuy.com/TradeIn to get an estimate for what your item may be worth. Best Buy uses our proprietary technology to evaluate your device and provide a competitive offer.
Our employees grade the condition and perform a functionality check. Minimally for a device to be accepted it must turn on and function as a user would normally expect. A battery powered device must run on its own battery.
The device is fully functional with no technical problems and has no scratches, dents or dings. Shows signs of normal use.
The device is fully functional with no technical problems, and only a few scratches due to normal use. If the device has a screen, there are no scratches or burned-out pixels. Moderate physical damage and fully functional.
Significant physical damage or does not function properly.
The device has one or more of these issues so that the device is not eligible for trade-in, including but not limited to the following:
Eligible device does not have any monetary value but will be collected for free and sent to a recycling partner that complies with the highest industry standards regarding the reuse, refurbishment or recycling of products as well as waste disposal generated from the recycling process.
If the device is not accepted for trade-in, we can responsibly recycle it for free. To learn more about our Recycling Program, see BestBuy.com/Recycle.
For Apple iPhone, iPad and iPod touch devices that use iOS 7 and above, you must disable the "Find My iPhone/iPad/iPod" function before the start of the trade-in transaction.
How to Turn Off "Find My iPhone/iPad/iPod":
For Android 5.0 or newer, you must reset device to factory settings before the start of the trade-in transaction.
Please include any manuals, accessories and packaging that came with the product. Missing accessories may impact the trade-in value offered. You are responsible for removing any data from your device before providing the product to us. The device must also have a visible serial number. Under no circumstances shall Best Buy be liable for any loss of any data or media from products delivered to us for trade in or recycling. For help on removing your personal data and wiping your hard drive clean, see this video from Geek Squad®.
Please also note that to be accepted for trade-in, your item must have a visible serial number. It should not be removed, scratched off or manipulated in any way.
Your device may be:
Best Buy complies with the laws of the communities in which we operate. Some jurisdictions have restrictions that impact our ability to offer the Trade-In Program at a particular store. We are constantly evaluating how we can best serve the communities where we work and live and we're working diligently to bring Trade-In to our customers when it makes sense for us to do so. If your nearest Best Buy store doesn't offer Trade-In, you can check to see if any other nearby do through our Store Locator.
If there isn't an eligible Best Buy Trade-In location near you, we may accept your trade in online. Simply go to BestBuy.com/TradeIn, see if your item is eligible for trade-in, and then get an estimate for what your item may be worth. We'll cover the costs for you to ship it to us and then, if we accept your item for trade-in, we'll send you an electronic Best Buy gift card for the value of your item.
Our in-store Trade-In Program is intended for the convenience of our retail customers and is not designed to handle large volume transactions.
Customers are limited to no more than three (3) of the same product per day, except as noted below.* Customers interested in trading units in excess of this limit should contact Customer Service at firstname.lastname@example.org for a custom quote.
Please note that we reserve the right to refuse any trade-in, or limit quantities, for any reason.
Please contact us using our Trade-In Customer Service contact form, as our in-store program is for the personal, noncommercial use of our customers.
In most of our Best Buy locations, no matter where you purchased your item, you can trade it in or recycle it. However, in some Best Buy locations we only accept trade-in of items for which you have a valid Best Buy receipt.
No. While we always welcome and value feedback from our customers, our trade-in values are fixed based on the type of product traded in, market value, and its condition.
If you drop off your item with UPS, we advise you to retain a drop-off receipt for your records.
Please follow these shipping tips:
You are responsible for removing any data from your item before providing the product to us. Under no circumstances shall Best Buy be liable for any loss of any data or media from products delivered to us for trade-in or recycling. For help on removing your personal data and wiping your hard drive clean, see this video from Geek Squad®.
You are responsible for disabling the lock on devices with iOS 7.0 and above or Android 5.0 or newer before the start of the trade-in transaction.
You can log in to the Trade-In Center and select My Account at any time to see the status of your trade-in.
You will receive an e-mail explaining why a different value was assigned. You have the choice of accepting the revised price, or having the item returned to you at your cost.
If the transaction is not yet completed, and a gift card has not yet been issued, the item can be returned if you pay the return shipping costs.
Trading in at participating Best Buy store locations allows you to instantly get a Best Buy gift card once your trade-in has been accepted. Online, we currently accept a wider variety of items (including musical instruments and DVDs, for example). You'll have to ship us your items — but we'll cover the cost. We'll then e-mail you an electronic Best Buy gift card within 7–9 days of receipt of your item if we accept your item for trade-in.
In some locations, the Best Buy Trade-In Program is subject to state and local secondhand dealer laws, which regulate the buying of used personal property. Many of these laws require businesses to collect information about the seller and the purchased product, and report it to law enforcement in an effort to reduce crime and recover stolen property. In some locations, to comply with applicable law, the personal information collected may include:
Best Buy will attempt to repurpose the products taken in through Best Buy Trade-In through our Best Buy Secondary Markets channels and Best Buy Outlet channels. Our Geek Squad Service Center network will assist with product refurbishment and parts reclamation. For product disposal, we partner directly with a short list of qualified, certified, respected recycling companies that ensure all products recycled through Best Buy are handled responsibly.
Why doesn't a Trade-In promotion apply to my device?
From time to time, Best Buy runs special promotions to work in conjunction with our Trade-In Program. These promotions are usually available for a limited time and only apply to specific products. Due to the nature of these promotional offers, your trade-in device may not be eligible for these offers. Please refer to the offer details. If you continue to have questions about your product’s eligibility, please speak with a Blue Shirt.
You can get help several ways:
Monday–Friday 8:00 a.m.–4:30 p.m. PT
Closed most holidays