TRE, or The Retail Equation, is a third party service that many retailers, including Best Buy, utilize to help track returns/exchanges in an effort to prevent losses and keep prices low for our customers.
As such, Best Buy may require a valid ID for all store returns, except where prohibited. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card. TRE may record your ID information when you return an item and keep it in a secure database to help us validate future returns.
Are you a consumer who was warned or denied a return or exchange by The Retail Equation?
If so, and you would like a copy of your return activity report from The Retail Equation, you may call TRE at (888) 224-1920. Please be ready to provide the last four digits of your Driver’s License number and the TRE transaction ID number on the notice given to you at the store for best assistance.
In order to ensure your privacy, please include in your message to The Retail Equation your name and a phone number where The Retail Equation can reach you. When a representative from The Retail Equation calls they will ask for your return transaction ID number and the last four digits of your ID number.
The Retail Equation prefers to call you so that you can avoid sending this information via email. Any discrepancies must be disputed directly with TRE.
You can find more information on our Return/Exchange Promise at the link below: