Consoles & Accessories

[Sdiaz831]

On October 28th I took my Xbox 360 pro to my local BB to have it serviced ( game drawer would not open and would scratch disk ). I was told by the geek squad agent that they didn't do repairs anymore and that they would do a rapid exchange. I was ok with the rapid exchange and went on my way. I recieved the replacement on November 2nd but it only lasted 4 days because on November 6th when I went to turn my system on the screen said system error and half of the ring was red. I didn't understand why the system died so quick? I went to my local BB that following Monday and let them know how displeased I was with the service. I asked the geek squad agent about possibly getting a store credit for the system under the (GSBTP) and using it to purchase a new system. He told me he could not do that and all he could do is do another rapid exchange. I asked for the manager and explain what had happened as well as letting her know that I would jave not had this issue if they would have repaired the drawer on my original system. I was told that the lemon policy requires the system be repaired 3 time and on the fourth the credit would be issued. I asked to further explain this abd the agent said I would have to send my Xbox off 4 more times because these two do not count because of the supposed Rrod ( which I do not have because the entire ring was not red ) she also went on to say that the lemon policy is no longer in effect because the systems are not repaired any longer.

I really with the employees would be honest with you when they sell you the warranty instead of telling you it would be replaced in store.

I was also told for any (RROD) related issues that I would have to get in touch with Microsoft because they cover it. So I called them to see if I could have the console repaired under their warrenty. I explained the situation to thr gentalman on the phone and he said that they would be unable to fix the system because the Serial numbers do not match the one on my account. So due to the rapid exchange I can't get the system fixed through the ethier.

I am very dissatisfied with the service I recieved at best buy but what really ticks me off is it seems to be a regular occurrence.

I will not settle for receiving systems that do not even last a week.

[CrystalWoW Community Veteran]

The managers you spoke with were incorrect. The no lemon policy does apply for rapid exchanges. In general, the refurbished consoles work well past what you experiences. I would simply suggest you try the rapid exchange again. If you have 3 rapid exchanges, and require a 4th, they can put your system in for an in store replacement vs rapid exchange. You may try a different store if you keep having issues but one of the community connectors will be along in the next few days and can help communicate to the store for you but for now, alls you can do is rapid exchange again.