Consoles & Accessories

[cruegemer]

We purchased online an open box Xbox 360 pro for our son in December.  They said everything worked fine.  We just got around to hooking it up to an ethranet cord to use XBox Live and it doesn't work.  Anyone have any suggestions?

[Starflyer59]

Any error messages when trying to setup the network?

[cruegemer]

It says "Can not connect to XBox Live"   - Test Connection.  We've tested the cord and it works.

[fonzogt25]

if everything works then just make sure your connections are good then call up xbox and talk to them.

[Josh-BBY Retired: Community Connector]

cruegemer,

Are you trying to hook it up directly to your router or are you going through your PC?

[cruegemer]

Directly to the router.  Should I try the PC?

[Josh-BBY Retired: Community Connector]

That is really odd! When I had it directly to the router it was plug and play.

You can try here: http://support.xbox.com/support/en/us/nxe/xboxlive/troubleshooting/NetworkHelp.aspx

The Xbox site should help with info on things you can try for troubleshooting. I'd make sure your firewall isn't blocking it but barring that I don't have any further suggestions as to how to get you online.

You can definitely try the PC route as well. Maybe that'll get you going again.