01-05-2012 03:49 PM
Hey ladderman and llerrad,
I just wanted to touch base with you that we are still working on a resolution for those that had their bundles missing. We've been working with our business teams and we will update you as soon as we know more information. We are moving as quickly as we can on the issue and please be assured we will not forget about you!
Thanks for your patience and understanding!
01-12-2012 08:03 AM
Hey you guys,
Sorry for the absence. It looks like we are still finalizing a resolution for you and all customers that may have been affected by this. I would keep an eye out on your email for a general email from us. I'll let you know as soon as I can when details have been solidified.
Thanks for hanging in there!
01-15-2012 07:27 PM
Hey all, I have also had these same frustrating issues (my bundle was missing the second controller, game, 250gig hard drive, 1 month xbox live). After playing phone tag with best buy customer service for a week I was finally able to talk to someone tonight who told me that my only option was to ship it back when they email me a return label and they might send me a new one or they might just refund me for the purchase - they seem to be treating it as if someone stole the items out of the package, when in reality I think that it was a miscommunication between the refurbishing company and bb and the items were never included/accounted for to begin with. If they just end up refunding that is such a huge disappointment- they have wasted a week of my time not to mention have utterly failed to follow through with this deal.
Mariel if the solution you have come up with is better than the bleak options I was given, please include me on the email list for this solution, or PM me for more information.
01-17-2012 08:50 AM
I hope you all know how much I truly appreciate your patience. I was out of the the office all weekend and Monday without my computer but this is what I can tell you:
We are still waiting on an ok-go on a resolution and I'm confident everyone who has been affected by this will be contacted via email soon. It is my understanding that we will be contacting everyone who placed an Bestbuy.com order for this bundle, so even if there are people affected by this who haven't reached our forum, everyone should be contacted.
More details to come and thank you so much for your patience!
01-23-2012 05:11 PM
Not really feeling how Best Buy is playing the waiting game on resolving this issue. Im still waiting on a resolution and not blasting them on this forum, which is probably warranted at this point. However, I will keep my integrity while Best Buy exhaust theirs by poor customer relations.
01-24-2012 09:48 AM
Good morning everyone!!
Still here and I hope you are also. We have some important information to move forward today! I will be sending you each a private message for further details. Thank you so much for your patience and understanding!