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Visitor
Posts: 7
Registered: ‎05-05-2018

windows 10 media creator

hello, my insignia flex NS P11W6100 had an upgrade and windows 10 is corrupted -

 

Question: is this tablet running on windows 10  64 bits ?  or is it running on 32 bits?

Like to fix using windows 10 media creator

Thanks

Visitor
Posts: 7
Registered: ‎05-05-2018

ns p11w6100 windows 10

Is ns p11w6100 running on  windows 10. 64 bits?  Or 32 bits?

Windows 10 was corrupted can not reset/restart, looking into using windows media to reinstall.

Thnx

Posts: 743
Topics: 19
Kudos: 122
Blog Posts: 11
Solutions: 34
Registered: ‎08-08-2017

Re: windows 10 media creator

Hi alexcamp,

 

Welcome to our community. That's surprising to hear your Windows 10 upgrade is now corrupted.  I'm sorry for the disappointment!  I've requested this information from our engineers and will let you know what I find out as soon as I hear back.

 

Regards,

Sam|Social Media Specialist | Best Buy® Corporate
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Posts: 743
Topics: 19
Kudos: 122
Blog Posts: 11
Solutions: 34
Registered: ‎08-08-2017

Re: windows 10 media creator

Hello again alexcamp,

 

Thanks for your patience!  I was informed that our tablets should be running the 32-bit version of Windows.  Please know we'd be unable to provide firmware if anything was done to manually update or remove it.

 

Best,

Sam|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 4
Registered: ‎05-12-2018

Re: windows 10 media creator

@Sam In other words you do not provide support if you upgrade Windows either through Windows update or Windows Media Creation Tool as both methods delete the original intalled Windows after 30 days. Regardless you should be able to provide the orignal firmware if needed as Windows update is one of the the first things the tablet does during setup.

Visitor
Posts: 7
Registered: ‎05-05-2018

Re: windows 10 media creator

thanks very much, NSP11W6100 is now working and connecting to the Internet

 

But a new problem:  Tablet mode is set in the SETTINGS  but when keyboard detached, the touch screen not working

 

Review the settings, restart ... does not work once keyboard detached.

 

Please help, thanks again

Visitor
Posts: 4
Registered: ‎05-12-2018

Re: windows 10 media creator

I've read one owner saying that touch screen does not work after a clean install. The driver seems to be hidden as it does not show if it's installed. Ask support for a driver.
Visitor
Posts: 7
Registered: ‎05-05-2018

Re: windows 10 media creator

the answer of support:  go to bestbuy geeksquad once you reinstall windows -- remember this next time you need a new tablet