03-19-2014 02:15 PM
09-03-2017 10:50 PM
09-03-2017 10:53 PM
Do a factory image reset. On the Cortana search bar type in "Reset this PC" You will be prompted to follow the prompts on screen to determine what happens next.
Be certain you are not choosing an option that refers to recyling your computer
If all else fails, the manufacturer would be your best bet.
Here is their link: https://www.ibuypower.com/Support/Support