03-14-2017 04:06 PM
03-15-2017 07:26 AM
Ugg that sounds frustrating.
A 2 year old monitor should not be the issue.
Do you have a different computer (or a friends computer) you can connect tthe monitor to? This will help rule out that there is nothing wrong with the monitor.
Or do you have a friend that can bring over a monitor that they know is working
If the monitor does not work on a different computer then it is either your monitor or cables. However, it appears you tried it with both DVI and VGA cable so I would not think it is the cable.
If the monitor does work on a different computer then it just may be a setting.
Look at your keyboard. Do you have any icons on or around the F keys along the top that look like one monitor overlapping another. Or just a single icon of a monitor.
If the icon is on there as a different color there should also be a FN key on your keyboard somewhere in the same color. On my computer it is a blue color.
With everything hooked up hold down the FN key and then press the F key with the monitor icon. Give it about 20 seconds. If nothing happens Press it again and wait 20 seconds. Do this about 3 or 4 times.
If that works it just means that the output was set to a second monitor.
03-15-2017 07:45 PM
03-16-2017 07:10 AM
If your within the return period I would bring it back and exchange it.
As the monitor works on other computers with the same cable it is probalby the GPU
See if you can start it in safe mode Hold down the F8 key while starting.
If you get a boot screen that you can see then it could likely be a setting in error.
If you don't get a boot screen try it again using the VGA output instead of the DVI