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Registered: ‎11-29-2016
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http://www.bestbuy.com/site/alienware-aurora-r5-desktop-intel-core-i7-16gb-memory-nvidia-geforce-gtx

the description shows that there are supposed to be 4 slots for ram. There is only 2. What shoulld i do

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Registered: ‎04-04-2013

Re: http://www.bestbuy.com/site/alienware-aurora-r5-desktop-intel-core-i7-16gb-memory-nvidia-geforce

If you could provide a link on here, it would be checked for accuracy eventually and correction will be done. The link you put as a title did not link to anything.

Normally the information/specs shown come directly from the manufacturer so it could be on their side all retail stores get the occasional error such as this

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I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.

I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.
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Registered: ‎11-29-2016

Re: http://www.bestbuy.com/site/alienware-aurora-r5-desktop-intel-core-i7-16gb-memory-nvidia-geforce

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Registered: ‎11-10-2008

Re: http://www.bestbuy.com/site/alienware-aurora-r5-desktop-intel-core-i7-16gb-memory-nvidia-geforce

To extend on what AWBrown said, Best Buy tries its best to have the correct specifications for all products but sometimes may have an incorrect listing. If you receive an item that was not as described due to the way it was listed or just received a wrong item in general, Best Buy will cover your costs to send it back for a refund.

 

You will have to contact them for special return instructions.

 

Here is what the page officially says:

 

"f you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees."

 

Full details can be found at http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat2608000...

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎11-29-2016

Re: http://www.bestbuy.com/site/alienware-aurora-r5-desktop-intel-core-i7-16gb-memory-nvidia-geforce

does anyone know if that computer isactually supposed to have 4 slots for ram? i dont want to go do an ewxchange and then find out that the next one i get also is wrong

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Registered: ‎11-10-2008

Re: http://www.bestbuy.com/site/alienware-aurora-r5-desktop-intel-core-i7-16gb-memory-nvidia-geforce

Alienware is Dell, so you may wish to consult Dell online for answers on which product is correct. Dell does have their own online community but for reasons due to the forums terms of service I can't post them here.

 

Dell also has an online knowledge base of models it sells so you may find the specs there.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Trusted Contributor
Posts: 3,929
Registered: ‎02-25-2013

Re: http://www.bestbuy.com/site/alienware-aurora-r5-desktop-intel-core-i7-16gb-memory-nvidia-geforce

The user manual on Dells web site for the Aurora R5 shows four memory slots.

 

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Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Trusted Contributor
Posts: 3,929
Registered: ‎02-25-2013

Re: http://www.bestbuy.com/site/alienware-aurora-r5-desktop-intel-core-i7-16gb-memory-nvidia-geforce

What I would first suggest doing is get the information from the Service Tag

 

The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. The Service Tag label is located at the rear of your computer towards the base.

 

Then go to this page.

 

http://www.dell.com/support/home/us/en/19/

 

If the link I posted gets removed go to dell dot com / support / home/us/en/19  (take out the spaces and change the dot to a dot

This is Dells support page.  Enter the service tag number in the appropiate spot and it should tell you what Dell you have.

 

Please keep in mind Best Buy does not package the computers, if it is the wrong computer (and it happens) Dell made the mistake.  

 

Also, check the label on the outside of the box to verify you were given an R5

 

Now one thing to keep in mind if they actually sent you a more powerful machine...well you know what to do.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.