10-06-2011 11:15 AM
Just like everyone else, I saw the $99 sale and looked online, which said the Flyer is available in my local store. I skipped out of work at 9:30 am, the Flyer at $99 still listed online, drove 20 minutes to the local Best Buy. Asked for a Flyer, to which the store manager and sales rep in Customer Service nastily responded, "WE ARE NOT SELLING THE FLYER FOR $99!" and that I should read the little xerox sign they said was posted about the "istake".
First of all, if they knew it was a mistake, why didn't they change the website so idiots like me don't waste their time driving to the store.
Secondly, they are now the only retail electronics game in town... so I say Amazon, here I come. I have enjoyed actually seeing the products for real at the stores- and have bought 2 ipads, a kindle, and who knows what else in the last year from Best Buy. No more.
The nasty store attitude is the last straw. And PS good luck sellling any non-ipads when the Kindle Fire hits... you will wish you had cleared out all non- ipad stock 'cause noone will be buying anything but ipads or Fires.
Thanks again for your great service, Best Buy.
10-06-2011 11:19 AM
I can totally understand a price mistake. However, my issue is I went to a local store, the shelf sticker stated $99 and the manager honored it for some but then stated it was a price mistake. If it is a mistake why would you honor it for some and not others. That is a quick way to lose loyal customers.
10-06-2011 11:21 AM
I got the same smartass attitude when I called custome rsupport. When I said I was calling about the Flyer the rep said " I'll listen to what you have to say but you won't like my answer" can't convey the tone or attitude he made that statement with in text but it finished me with this company.
10-06-2011 11:31 AM
The fact that they're the only retail electronics game in town is EXACTLY why they get away with the way they treat us. The product and service were much better when CompUSA was still across the street. I'm almost embarrassed at how much money I've spent at Best Buy over the last 15 yrs (tvs, computers, games, EVERYTHING) even though I've watched the quality and service go down the toilet. I should have drawn the line in the sand long ago, but held out faith that they weren't really this crappy to their customers. I also enjoy getting to touch and look at something before buying, but this is the last straw. This company has proven the phrase "buyer beware" whether it's online or in person.
10-06-2011 12:17 PM
How would you like to be jacobmoan from page 1 of this thread (a bb employee actually replied to him)? He ordered it online, finalized the transaction, paid, and now best buy is cancelling his order. I'll bet a nickel he has to wait 3-5 business days for his credit/debit card to be refunded.
10-06-2011 12:32 PM
It's one thing to acknowledge a price mistake but when the behavior of staff wreaks (get them through the door anyway possible), you realy have to wonder. Like the others, I waited in line for about an hour and others waited longer. We should have been told that they would not honor the flyer! They did not!
They opened the doors and played dumb. "HTC Flyer, yeah right here, $299." Yet they had all their sales staff huddled around the area the HTC Flyer was located. Hoping for sales using this sort of tactics lowers my expectations of Best Buy.
At the moment, I have to ask myself, "How will I ever recognize what really is on sale or is a mistake?" The pricing on this 7 inch device raised no flags! So, if the store isn't going to advise customers of a "mistake," how can anyone continue to consider Best Buy in the future without that doubt which exists after something like this happens?
Contacting corporate yielded nothing except an apology, but it does not reslove the way my local store handled this situation.
10-06-2011 12:48 PM
HeII I called to verify at 9:15am cst and the customer service rep was nice and suggested I could go pick it up at my local store since they had them in stock and she would get my name on one so it would be ready and waiting when I got there. She even GUARANTEED that I would get it at that price she even said GUARANTEE like 5 times to asure me that it was legit.
So I go to the local store only to have the guy laugh in my face and tell me he recieved an email telling him he can not sell them at that price so I say W. T. F.
I get home and look in my email nothing, then 10 minutes later I get an email telling me they canceled my order. W. T. F.
Well, Best Buy how good is that GUARANTEE your phone employee gave me? about as good as the GUARANTEE that I wil go into your store again.
LOL, like that will ever happen.
BEST BUY YOU LOST ME FOREVER, this was just the last straw,
10-06-2011 12:54 PM