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Visitor
Posts: 3
Registered: ‎07-09-2018

Tablet locked forever?

I was given an Insignia tablet, NS-15MS0832B-10-C, with a broken screen. I put a new screen on it and it fired right up (it's been sitting for a couple of years), but it is asking for a gmail log-in. The woman who gave it to me has no idea what the password is. 

She never used that email, (it was set up for her when she got the tablet) and the email recovery options are out of date and not usable. I know an Android tablet can be reset on startup, but is there a way to do that with a Windows 10 tablet?

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Posts: 8,432
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Registered: ‎09-29-2008

Re: Tablet locked forever?

Hello HappyH,

 

Welcome to Community@Insignia!

 

I would recommend following the steps in this Microsoft Support article, Reset your Windows 10 local account password. If further assistance is needed, I recommend contacting Microsoft directly for assistance with Windows 10.

 

I hope this helps.

John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 3
Registered: ‎07-09-2018

Re: Tablet locked forever?

I can get into recovery , no problem, but it won't reset without a recovery key. The link it provides is for a bitlocker key linked to a Microsoft account, but this tablet is locked with a gmail account and as far as I know, was only used with a local account.

Member
Posts: 90
Registered: ‎04-19-2017

Re: Tablet locked forever?

What version of Windows is the tablet running? With my NS-P08W7100, I can boot up in Safe Mode and initiate a factory default without being prompted for a recovery key.
Visitor
Posts: 3
Registered: ‎07-09-2018

Re: Tablet locked forever?

It's running Windows 10. If I try to enter safe mode, I get a message asking for a bitlocker key

Member
Posts: 90
Registered: ‎04-19-2017

Re: Tablet locked forever?

I suspect that the tablet us going to be a lost cause given that the original owner can't remember the Gmail password.

Lastly, has the original owner tried reaching out to Alphabet/Google to see if they can provide any assistance?