04-21-2012 09:18 AM
I purchased my laptop ( HP pavilion g6) from Best Buy in last August. Some keys of my laptop key pad are not functioning well (hard to press). I am within my warranty period. Can I replace my key pad from best buy shop for free.
04-23-2012 12:27 PM
04-23-2012 10:49 PM
04-24-2012 04:50 PM
Sorry to hear you are having issues with your HP notebook keyboard. In addition to the information already provided, another option is you can have the notebook sent directly to HP if it is still under warranty. I would be happy to facilitate this for you. If you consider this option, please send via Best Buy's private email your contact information and the product number and serial number.