07-11-2018 12:20 PM
Welcome to Community@Insignia!
Based on what you've described, it is likely your tablet will require repairs. You can schedule an appointment with your local Geek Squad by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."
I regret I do not have better news or another option for you.
|John|Social Media Specialist | Best Buy® Corporate|
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