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Visitor
Posts: 4
Registered: ‎05-09-2018

NS-P10W8100 - TABLET - WINDOWS 10 NOT WORKING

hi, windows crashed on this tablet i bought 4 days ago! really garbage product. i reinstalled the windows using microsoft tool as the recovery tool was not working. now i have a computer because tablet funcions touch for example is no longer working.

@microsoft they told me that the manufacture have to send me the correct windows 10 image! how can i get this PLEASEEEEE

 

Thanks,

 

Alexandre

Posts: 5,380
Topics: 85
Kudos: 260
Solutions: 250
Registered: ‎11-30-2015

Re: NS-P10W8100 - TABLET - WINDOWS 10 NOT WORKING

Greetings alegomessp,

 

Welcome to the Insignia Forum Community! I’m sorry to hear that your new Insignia Tab isn’t working. I’d be happy to point you in the correct direction to get assistance.

 

At this time visiting your local Best Buy would be the best option available. Their Geek Squad would be able to ensure that your tablet is working as it should be, and if they can’t figure it they’d be able to discuss the possibility of an exchange with you. You can schedule an appointment with Geek Squad here.

 

Respectfully,

 

Mariah

Insignia ™Support

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 4
Registered: ‎05-09-2018

Re: NS-P10W8100 - TABLET - WINDOWS 10 NOT WORKING

Hi Mariah, im not in US anymore. I got in touch with microsoft and they said that i need to install the appropriate windows 10 image. Please send me the image for me to install i know how to do that just need the correct files.
Posts: 5,380
Topics: 85
Kudos: 260
Solutions: 250
Registered: ‎11-30-2015

Re: NS-P10W8100 - TABLET - WINDOWS 10 NOT WORKING

alegomessp,

 

You’re welcome to give our support teams at (877) 467-4289 to discuss any options that may be available to support our customers that are aboard. Please note depending on your geographic location we may not have any service partners in your area.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 4
Registered: ‎05-09-2018

Re: NS-P10W8100 - TABLET - WINDOWS 10 NOT WORKING

i called, very poor customer service, each one say different procedures...

i call to microsoft and they told me that i need the correct windows 10 image and drives to solve the problem. They said that the manufacture HAVE TO provide this. Is my right and part of the product! Id like you to get in touch with product manager of this company and help me to solve it. thanks alexandre

Highlighted
Posts: 5,380
Topics: 85
Kudos: 260
Solutions: 250
Registered: ‎11-30-2015

Re: NS-P10W8100 - TABLET - WINDOWS 10 NOT WORKING

Hello alegomessp,

 

Thanks for reaching out again on this matter. I apologize our teams over the phone were unable to provide any alternatives for you.  After double checking with our support teams it appears that we’d be unable to assist you further. The proper way to restore a Window’s Tablet would be to restore to factory settings. By choosing to reinstall Windows 10 you’ve voided your one-year warranty with us. At this time we’d be unable to assist you further.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 2
Registered: ‎07-23-2018

Re: NS-P10W8100 - TABLET - WINDOWS 10 NOT WORKING

Hello, 7 months ago I bought the NS-P10W8100, and I failed, to the degree that I want to restore the tablet from the factory, but it tells me that there is a missing file in windows / system, I have the same question, from where can I get an image for that tablet or failing that I am in Mexico, I can have support to solve my problem .. sorry for my English

Victor.

Posts: 5,380
Topics: 85
Kudos: 260
Solutions: 250
Registered: ‎11-30-2015

Re: NS-P10W8100 - TABLET - WINDOWS 10 NOT WORKING

Hello Victor,

 

Thank you for choosing Insignia for your purchase. I’m sorry to hear that you decided to reset your tablet in a manner other that using the Reset to Factory settings options. As I had shared with alegomessp we’d be unable to assist in these kinds of cases due to that your warranty with us has been voided. Please let us know if you have any further questions, or concerns.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 2
Registered: ‎07-23-2018

Re: NS-P10W8100 - TABLET - WINDOWS 10 NOT WORKING

Mariah, I ask you to pay attention or excuse me if my English is not clear, I do not say that I use another method, I only say that the one that has my computer does not work, it asks for a winload.uefi, the file there is, but it does not see it. .. try with all the utilities (that have the equipment) to put back the equipment like of factory, even the command sfc and dism to repair the win10, but the result is the same, it does not work correctly, for that reason I request you where I can get the original image (which is equivalent to the disks on a PC) or where I can go to help me solve the problem in Mexico.

Thanks.

 

Posts: 5,380
Topics: 85
Kudos: 260
Solutions: 250
Registered: ‎11-30-2015

Re: NS-P10W8100 - TABLET - WINDOWS 10 NOT WORKING

Good Afternoon Victor,

 

I just wanted to ensure that you were able to review my answer that had posted on the Insignia Community, but wasn’t included in the migration. You’re welcome to learn more about the migration here and how it effects your community profile here.

 

The post stated:

 

Hi Victor,

 

Upon restoring Windows correctly using the Factory Reset options losing the image shouldn’t occur. We’d be unable to provide the individual image that you’re asking for. I understand that’s not the answer you’re looking for and for that I apologize, but at this time we don’t have any options available to assist you further.

 

Respectfully, 

 

Mariah


Insignia™ Support

 

Thanks,

Mariah|Social Media Specialist | Best Buy® Corporate
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