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sstuller7888
Posts: 2
Registered: ‎02-23-2013

My computer keeps shutting down by itself

Hi, I have a HP desktop PC. I runs great but in the last couple of days it seems to have a mind of it's own.

While your on it or off it, it only stays on for maybe 5 -10 minutes. Then it restarts by itself. Does anyone

know what could be causing this. I have checked all the settings and everything seems OK. Can someone help?

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RealGeorgeW
Posts: 8,504
Topics: 617
Kudos: 538
Solutions: 313
Registered: ‎02-12-2009

Re: My computer keeps shutting down by itself

Sounds like you have something overheating, that or your power supply is failing. Needs a more indepth diagnostic to determine what's causing it, though.




If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.
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New Member
sstuller7888
Posts: 2
Registered: ‎02-23-2013

Re: My computer keeps shutting down by itself

Thanks, I did think about the power supply. I'll check on that, Thanks

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New Member
Dagamerofgaming
Posts: 5
Registered: ‎02-22-2013

Re: My computer keeps shutting down by itself

Check your fan it might be broken so ur computer is overheating that what happened to my gateway laptop

 

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Bill-BBY
Posts: 3,704
Topics: 227
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Registered: ‎10-10-2012

Re: My computer keeps shutting down by itself

I've always had good luck just cleaning out the fan areas with compressed air.
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Trusted Contributor
SlimJim77
Posts: 3,372
Registered: ‎11-23-2008

Re: My computer keeps shutting down by itself

Download a free program called "Core Temp". It will give you a real time gauge of the heat at the core of your CPU. I like to use this as a reference for when it's time to blow the compressed air into the fans.

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Disclosure: Former BBY employee.
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hockeycanuckjc
Posts: 4,922
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Registered: ‎11-10-2008

Re: My computer keeps shutting down by itself

While not entirely possible, Malware and Viruses can cause this behavior as well. Have you utilized the system restore function of Windows to bring your computer back to a time where it did not exhibit this problem?

*******DISCLAIMER********

I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.
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Vendor Participant
SoMeAm-HP
Posts: 409
Registered: ‎03-08-2011

Re: My computer keeps shutting down by itself

Hello sstuller7888,

 

Your post caught my attention since you referenced an HP computer.  Sorry to hear about the automatic shut down issue.  Fortunately, you have received very helpful input from the forum members.  At your convenience, do you mind providing an update?  If the issue remains unresolved and you would like a review by HP, please send me a private email via the Best Buy system and provide me with the product number, serial number and your contact information. 

 

Regards,

 

Priscilla, HP Social Media Ambassador
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