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New Member
Posts: 3
Registered: ‎03-20-2017

Laptop won't connect?

Hello I've had my laptop for about 9 months it's an acer aspire es 15. I've been having problems connectin to the Internet no matter what browser I use. The only Web pages I can connect to are YouTube and Google and the only time I can do that is when I turn off my fire wall on bit fender. What can I do? Do I bring it in? Could I exchange it? I just want a working laptop.
Trusted Contributor
Posts: 4,190
Registered: ‎02-25-2013

Re: Laptop won't connect?

Sorry to hear that.

 

Unfortunaly you cannot return a laptop after 9 months.

 

First suggestion would be to take it to a place where you have free wi fi access or to a friends house that has wifi and had no problems doing these things.

 

If it works fine somewher else then the issue either resides in your internet provider or your home source, such as the router you are connecting to.

 

First suggestion is to take it somewhere where other people are getting what you want and see if you can get it there as well.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 3
Registered: ‎03-20-2017

Re: Laptop won't connect?

I have done this before and was unable to connect as well. I have even tried changing my I.P address or use a diffrent dns. Still no difference.
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Trusted Contributor
Posts: 4,190
Registered: ‎02-25-2013

Re: Laptop won't connect?

Ok then. If it is not working in a location where someone elses computer is working then it is your settings.

 

go to 

 

Control Panel\System and Security\Windows Firewall

 

and select restore defaults

 

Delete your browser history and cookies.

 

Go to 

 

Internet Options 

 

to find internet options in the lower left part of your screen there should be a place to type things. On mine it says ask me anything

 

click on the security tab.   then reset all zones to default level

 

Go to the programs tab and click on manage add ons

 

Or possibly the best option is to go to the advanced tab and select Reset.  This will not alter any programs on your computer but will reset your internet explorer to a clean state.

 

Other things.

 

in Windows explorer see how much hard disk space you have free.  If it is less then 10% clear some space.  If it is less than 5% clear a lot of space.

Then run disk cleanup and disk check.

 

 

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 3
Registered: ‎03-20-2017

Re: Laptop won't connect?

Hi there sorry it took so long to reply.

I've tried everything you've suggested but I'm still getting the same problem.

Thank you for your help
Posts: 2,204
Topics: 157
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Ideas: 54
Solutions: 31
Registered: ‎04-04-2013

Re: Laptop won't connect?

Hi Ryuuzki,

Welcome to the BestBuy forums! I would suggest possibly going through this thread to find out how to check for Malware on your system. bobberuchi has done a great job of helping to troubleshoot so there are very few other reasons as to that. Another reason it sounds like it is this is because you have to turn off your security which is never a good idea.

http://forums.bestbuy.com/t5/Computers-Tablets/DIY-Malware-and-Virus-Removal-Made-Easy/td-p/1032895

If you need further assistance I would highly suggest taking it to the Geek Squad where the specialist there can diagnose further.
_________________________________________________
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.

I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.
Trusted Contributor
Posts: 4,190
Registered: ‎02-25-2013

Re: Laptop won't connect?

I guess the last thing I could suggest would be to update your device drivers.  However, without an internet connection that may not work

 

Question, is you internet WiFi through a router.

 

If it is and your router has ethernet outputs connect your laptop to the intnernet using an ethernet cable.  then try updating drivers.

 

Also make sure your not in airplane mode.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Recognized Member
Posts: 123
Registered: ‎02-07-2011

Re: Laptop won't connect?

Another thing to check is the time/date on the laptop. If it's very far off your will get certificate errors and only certain Web sites will work.
Member
Posts: 15
Registered: ‎04-10-2017

Re: Laptop won't connect?

Try to change your ip address and try it again.