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Posts: 1
Registered: ‎08-14-2017

Laptop keeps shutting down unless the power cord is plugged in

I just purchased an Asus VivoBook Max X541SA 15.6" Laptop - Intel Pentium - 4GB Memory - 500GB Hard Drive - Matte IMR and the power will only stay on when it is plugged in . If I unplug it to run on battery, it automatically shuts down.  Is this a typical issue/problem with these laptops?

 

Please advise.

 

Jill

Posts: 7,362
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Registered: ‎11-10-2008

Re: Laptop keeps shutting down unless the power cord is plugged in

Is the battery detachable? Can you de-tach and re-attach and see if it works if possible? If the battery is not removable, see if the manufacturer has a BIOS update available for your system. If not, you can return it for an exchange or refund providing you are within the refund and return policy here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...

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