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New Member
Posts: 1
Registered: ‎08-14-2017

Laptop keeps shutting down unless the power cord is plugged in

I just purchased an Asus VivoBook Max X541SA 15.6" Laptop - Intel Pentium - 4GB Memory - 500GB Hard Drive - Matte IMR and the power will only stay on when it is plugged in . If I unplug it to run on battery, it automatically shuts down.  Is this a typical issue/problem with these laptops?

 

Please advise.

 

Jill

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Registered: ‎11-10-2008

Re: Laptop keeps shutting down unless the power cord is plugged in

Is the battery detachable? Can you de-tach and re-attach and see if it works if possible? If the battery is not removable, see if the manufacturer has a BIOS update available for your system. If not, you can return it for an exchange or refund providing you are within the refund and return policy here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...

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New Member
Posts: 2
Registered: ‎09-25-2017

Re: Laptop keeps shutting down unless the power cord is plugged in

I purchased two of the exact same Asus laptop -- one for me and one for my wife -- a little over a month ago (8/19/2017). We are experiencing the same issue with both computers. They both shut down almost always when not plugged in, usually only after 5-20 minutes, while the battery is still over 90% charged.

 

I didn't use my computer unplugged until just recently so I'm afraid I didn't detect the problem within the return policy timeframe.

 

Have you found any solution to this issue? I have not at this point.

 

Trusted Contributor
Posts: 4,499
Registered: ‎02-25-2013

Re: Laptop keeps shutting down unless the power cord is plugged in

Sounds like a battery issue. I would suggest calling the manufacturer if still under warrentty.

 

 

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Valued Contributor
Valued Contributor
Posts: 1,774
Registered: ‎12-02-2011

Re: Laptop keeps shutting down unless the power cord is plugged in


belac116 wrote:

 

I didn't use my computer unplugged until just recently so I'm afraid I didn't detect the problem within the return policy timeframe. 


Thoughts....

  • I recommend contacting the manufacturer as the machine is less than 2 months old.
  • BTW.... Laptops should not be plugged in 24/7.  You should try to use the battery occassionally.  My machines are connected to electrical timers to use the battery about an hour or so a day.
New Member
Posts: 2
Registered: ‎09-25-2017

Re: Laptop keeps shutting down unless the power cord is plugged in

Thanks for the advice.

 

As an update:

 

I realized that the computers shut off as I described above whenever I pick up the laptop (i.e. to move it from the desk to my lap). So something with the battery is just not connected right.

 

I called ASUS and explained the problem that is happening on both laptops. After trying a few things they suggested (uninstall/reinstall drivers; factory reset), the problem persisted. So they had me send them back to them for repair or replacement. I haven't gotten them back yet but will update if I have any pertinent information.