Computers & Tablets

[Aaron-BBY Community Connector]

Hey jre123,

If a system restore does not resolve the problem – and the issue ultimately turns out to be a hardware defect – you would need to speak with the store’s management staff about the possibility of a refund. Just keep in mind that our policy is to not refund services once they have been rendered. One additional word of warning: accidental damage from handling (ADH) coverage does NOT include coverage for intentional misuse/abuse! True, ADH plans will cover your laptop if you spill a cup of coffee on it or the LCD screen breaks. They will not, however, cover damage caused by any of the following:

• Accidental loss
• Biological contamination
• Complete immersion in water
• Extreme environmental conditions (heat or cold)
• Insect infestation
• Neglect (such as falling off the roof of a moving vehicle, being buried by a pet, etc.)
• Rodents
• Theft
• Unauthorized repairs or modifications

Remember that “accidental damage” is only considered to be what could reasonably occur over the course of normal use!

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.

[AJ87]

Here's an idea that might help solve if it's a defective panel or connector.  Either you or Best Buy can connect it to an external monitor via the laptop's VGA connector.  If the system runs normally without a lockup, chances are pretty good it is still a hardware issue with the laptop's panel.  At least that would rule out that another system restore isn't going to fix a thing.

BTW - When connecting a monitor to a VGA connector, it's best practice to do it while both the laptop and monitor are powered off.

[Smith]

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Aaron-GS wrote:
Hey jre123,

...One additional word of warning: accidental damage from handling (ADH) coverage does NOT include coverage for intentional misuse/abuse! True, ADH plans will cover your laptop if you spill a cup of coffee on it or the LCD screen breaks. They will not, however, cover damage caused by any of the following:

• Accidental loss
• Biological contamination
• Complete immersion in water
• Extreme environmental conditions (heat or cold)
• Insect infestation
• Neglect (such as falling off the roof of a moving vehicle, being buried by a pet, etc.)
• Rodents
• Theft
• Unauthorized repairs or modifications

Remember that “accidental damage” is only considered to be what could reasonably occur over the course of normal use!

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.

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I didn't realize that, the plan I read (not best buy's) covered everything but loss, but I guess they just called it a replacement plan, not an ADH.