02-14-2013 11:01 PM
Recently my kindle decided that it did not want to charge. I tried doing a hard shut down, but that didn't work. I don't know what else to try. Also, my kindle was a gift from my Aunt. She bought the warranty with it but she does not know where her papers for it are. How could we get the information on the warranty plan she purchased?She doesn't remember.
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02-14-2013 11:56 PM
I hope you are enjoying your Kindle Fire. Can you please describe your peoblem with a little more details? When you try to charge it are you charging it with your computer or the wall charger? Does the kindle recognise that it is being charged when plugged in?
You could have a short in the charging cord. You may simply need to replace the power cord. If this is not the issue I would take it to your local Best Buy and see if the Geek Squad can diagnose your porblem. If your device is in fact defective your product will either be repaired or replaced under the Geek Squad Protection. All Best Buy needs to look up your waranty information is the phone number your aunt used when she purchased the plan.
Sincerely, Dakota B. | Best Buy Computer Specialist | Store #434
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Any opinions expressed in this post are those of the author and do not represent Best Buy Co. Inc.
03-28-2013 08:50 PM
08-17-2017 10:42 PM
I have a fire that I bought last December (16) but the battery will not charge, I plug it in and it shows that it is charging but the battery keeps getting lower and lower and now it is too low for the kindle to even turn on, I have tried both a wall and computer USB but neither works
08-18-2017 08:24 AM
Are you using the stock charger to charge your fire or are you using a third party charger? I've had my 8gb tablet I purchased in 2016 directly from Amazon and still works great today. If you have a warranty for it, you may want to contact Amazon about getting a replacement if it's not too late. I'm not sure of their warranty, however.