12-19-2011 06:17 AM
Thanks Best Buy!
My daughter suffers from bipolar and anxiety disorder and has missed two years of school because of it. She's a trooper, though, and always makes the best of her situation. Therefore, I think it will be easier on her than it will be on her Mother and I when we don't have a gift for her on Christmas morning. Her boyfreind won't have one for her either, and in some ways that's harder on me.
The only thing that she would say was she wanted for Christmas was the Transformer Prime and on the 3rd of December, I pre-ordered it in all good faith from Best Buy on-line. My wife and I couldn't afford the entire amount, so our daughter's boyfreind went in as his gift for her. I kept checking the order status allmost daily, and it kept saying it would ship on the 18th. No worries! Right?
WRONG! This morning I get an email saying it's back ordered and it will be 1 to 2 weeks shipping. My wife called the 1 888 number immediately and was spoken to ratherly rudely and given no consideration, information or anything.
The kicker is, my CC has been charged the full amount for over a week now.
I will NEVER EVER EVER step a foot into a Best Buy or even consider shopping Best Buy on-line EVER EVER again. My BB Card will be cut up and everyone I ever speak to about electronic purchases will know of BB's practices.
Thanks Best Buy!
12-19-2011 09:32 AM
So, Asus production wasn't able to keep up with demand, and it's Best Buy's fault?
Why does this situation surprise you considering how long the original Transformer was stuck on backorder?
12-19-2011 11:17 AM
12-19-2011 11:47 AM
12-19-2011 02:46 PM
I'm sure ENTROPY SUPER TRUSTED CONTRIBUTER
can give you all the answers you want. (or maybe don't want) But I'm sure he'll give them anyway.
12-19-2011 07:18 PM
This is just a guess on my part, but from my experience this is how preorders work.
MFG lets retailer know how many to expect. Retailer then allows that many or less for preorder, to make sure it is available. MFG says OOPS, NVM, SHORTAGE, OUR BAD. Retailer now has to let people know it is not going to happen. Even worse when the MFG tells the retailer 1 day or 2 before release.
That really sucks for you and your family that you can't get it. Best Buy did what they could. I would start my picketing with Asus if I were you. What's the saying? Don't shoot the messenger?
12-19-2011 09:34 PM
I think I share the thoughts and feelings of many by saying that while yes, Best Buy isn't completely to blame (obviously), they ARE at serious fault in their failure to communicate with their customers. We are attempting to purchase a high end product and instead of a delivery confirmation, we receive a generic email on the day of the tablet's release. When we attempted to call and find out what's going on (because the generic email told us NOTHING) the representatives have no clue themselves. THAT is what we're ticked about. There should be a line of communication between not only BB and it's customers, but also between upper managment and those that have tth responsiblity to talk to their customers. It's because of this that we are upset...no...FURIOUS at Best Buy.
12-21-2011 06:34 PM
Why did Amazon know weeks before Best Buy that they wouldn't be able to fulfill the pre-orders? Why are people that pre-ordered at a LATER DATE than I, and many others, did recieving their prime? Logistics failure on Best Buy's part. Period.