Computers & Tablets

[GreenApple]

Does anyone know if Best Buy will replace an old computer for a new one ..even if you pay the remaining ?

[Nokia]

What do you mean by "replace?" Do you have a service plan on a computer you currently own?

And the remaining what?

[paulmohr]

If your talking about a trade in no they don't do that with computers that I am a ware of.

[Neihn Valued Contributor]

Best Buy does offer a trade-in program. However it is not available in store. You have got to use their Trade-In website. All you do is visit the site and get your free estimate. After receiving your estimate if it has any trade in value you can then judge wether its worth it or not to send it to Best Buy. Please be well aware that the price given to you is only a qoute. Final price will be subject to change depending on the actual condition of the system.

[Rayleigh]

What if you bought the laptop online? There won't be any Best buy employee for us to check the products in front of them. So what do we do then?

[Nokia]

That's his signature. It's automatically appended at the end of every post he makes.

[Rayleigh]

Ouh. Okay, I din’t noticed that. Thanks for informing me though.

[Neihn Valued Contributor]

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Rayleigh wrote:

What if you bought the laptop online? There won't be any Best buy employee for us to check the products in front of them. So what do we do then?

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As Nokia mentioned it was just my signature. I modified it a bit so it doesn't easily appear to be a continuation of my posts. But since you asked about buying online. I suggest when it is delivered by UPS to ask the UPS driver to wait just a few minutes so you can inspect the package and its contents. UPS insurance may not cover any damage if the box is not damaged but it will provide a document saying that it was already damaged prior to the customer opening it. Most UPS drivers that I know personally are very good about waiting a few minutes so you can inspect the pacakge upon request. And if you find the product is damaged you can either still accept the pacakge and try to get a copy of the documentation saying that it was noted at time of delivery or flat out refuse to accept the pacakge due to its contents being damaged. Now I am aware that this would only work if you were actually able to be home when the package was delivered. If you order online and will not be home to accept the pacakge you could always call the local UPS center and ask them to hold the package and pick it up in person and inspect it then.

[GreenApple]

Thank you .. That is what i needed to know so after i get an estimate i just mail my computer or do i bring it in or do i replace with a computer on line?

[Neihn Valued Contributor · Accepted solution]

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GreenApple wrote:

Thank you .. That is what i needed to know so after i get an estimate i just mail my computer or do i bring it in or do i replace with a computer on line?

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Nothing can be done in store. The steps that follow are from the "How It Works" on the Best Buy Trade-In website

Follow four simple steps to trade in equipment:

• Step 1 -- Use the Estimator to receive an instant estimate of your trade-in value.
• Step 2 -- If the value is acceptable, register with the Best Buy Trade-In Center.
• Step 3 -- Complete the transaction, print a prepaid shipping label and ship your items to our trade-in center.
• Step 4 -- A Best Buy gift card will be mailed about 7 to 14 days after receipt of your item.

Trade In Confirmation
After completing the trade-in form, you will receive an e-mail confirming the items you are trading in, the trade-in number and the estimated value of the items. We recommend you keep a copy of this e-mail for your records.

You must ship your trade-in items within 30 days or the estimated value will be invalid.

After receiving your gift card you are free to use the value given to help purchase a new computer of your choice.