07-21-2010 08:44 AM
I have a Gateway NV52 that I purchased at Best Buy last October. Recently I've been recieving messages that my battery needed replacing, and so I had it ordered through Best Buy/Geek squad. Today, though, the computer will not turn on, even when plugged into the AC adapter.
I'm hoping this is just a battery problem. Could it be just that the battery needs to be replaced, and that I will just have to wait for that to arive? Or might it be a problem with the AC adapter or some other issue? It has not suffered any damage or been dropped or roughly handled at all so it shouldn't be anything physical(a while ago I noticed the hinge was a little loose, but I do not recall anything happening to the comptuer that would have caused it. I'm hoping that the loose hinge isn't causing it not to start).
Any input is greatly appreciated!
07-21-2010 05:22 PM
October.. you're under 1 year. Ergo, stop trying to fix it yourself, bring it into Geeksquad.. before you mess up, go past warrenty or end up voiding the warrenty by trying to fix something yourself.
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07-21-2010 07:09 PM
07-23-2010 08:42 AM
Have you tried booting it with the battery removed and attached to the power adapter?
That should tell you whether its a battery problem or not..
you also could do a power drain and try...
07-23-2010 03:18 PM
I haven't done anythign to try and fix it myself. But if it turns out not to be a battery problem and I take it out and attach it to the adapter, would that mean it's a problem with the adapter?
07-23-2010 04:34 PM