Computers & Tablets

[norriscj]

I purchased a laptop from Best Buy late last year before Windows 7 was released. When I did they told me I would be able to upgrade to Windows 7 for free. I still have my receipt but I have never figured out how I am supposed to get this upgrade. Any idea how I am supposed to go about this?

[Nokia]

I'm pretty sure it's way too late to do that now.

[Neihn Valued Contributor · Accepted solution]

Sorry to break the news to you but you are to late. The Windows 7 Free upgrade offer was for a limited time oly and that upgrade window you had has since expired. The offer was good until February 28, 2010. No new offer requests can be accepted after that date.

[Starflyer59]

Like the other guys said already the offer has expired. There was a link on Best Buys website that linked you to the MFG website where you could request the free upgrade.

[norriscj]

Bah! Isn't there an exception for forgetful people?

There should be!

[starhelper2587]

Some MFGs are offering the upgrades for a few more days (until the end of this month).  You'd have to visit the MFG's web site or call them to see if they'd still send you the upgrade disc you need.

[Neihn Valued Contributor]

Starhelpers statement of some mfgs still offering the upgrade is incorrect all manufactures are done with the offer. The last offer ended on the 15th of this month. I posted the offer expiration dates that came directly from the various mfg's in another thread under geek squad policies section of the forums. I then confirmed with the listed manufactures that the offer has in deed expired and every single one said the offer has ended.

[JaimeFord]

I've been having the same problem as I've been getting the run-around since mid-February. The offer brochure does not indicate an expiration. It states that a qualifying purchase must be made between 06/29/09-01/31/10, which mine did. I never received notification that the upgrade was available after a couple of months, so when I pulled out my receipt and the brochure to investigate, I tried the website to find it closed. Upon calling 1-800 GEEKSQUAD, I was told the offer had expired, but that I could take the laptop to the store where I made the purchase and they would install Windows7 with only a labor charge. When I called the store, they said I'd have to purchase the software too. This is NOT acceptable. 

The brochure also says that the offer was made available through the manufacturer, in my case Gateway. Gateway says that the offer was through a third-party, Best Buy. 

If NO EXPIRATION DATE is indicated, the offer should be honored when all other conditions have been met.

[Neihn Valued Contributor]

Unfortunantly there was actually several expiration dates (expiration dates depended on the manufacture) none of which were greatly publicized however the expiration dates were all published on the manufactures websites. All the offers I saw specifically said you could start requesting the upgrades on the Windows 7 Release date which was October 22, 2009. So you had from October 22 to February 15 to request your free upgrade from Gateway or go get it installed at Best Buy for 40 dollars. However ALL options have since expired. Your only option now for Windows 7 is to purchase a copy at full retail price.