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love2u
Posts: 1
Registered: ‎07-18-2011

Can I return my laptop??

I bought my laptop July 4th in store.

 

I did not open the box and never use it.

 

However, I saw the policy that computers can return within 14 days..

 

Is there any way to return although the day was passed... Plz....

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hockeycanuckjc
Posts: 4,801
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Registered: ‎11-10-2008

Re: Can I return my laptop??

Return polices are the rules for a reason. You can attempt to initiate an exchange with a managers permission, but its very unlikely. For more info on Best Buy's return policy, please visit : http://www.bestbuy.com/site/Help-Topics/In-Store-Return-Policy/pcmcat204400050028.c?id=pcmcat2044000...

 

 

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CrystalWoW
Posts: 10,301
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Registered: ‎02-04-2009

Re: Can I return my laptop??

Today would be the 14th day right? Make a run for the nearest Best Buy? Can't remember if they count the day of purchase.

Crystal
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hockeycanuckjc
Posts: 4,801
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Registered: ‎11-10-2008

Re: Can I return my laptop??

Hate to burst your bubble Crystal but its the 18th :smileyhappy:

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I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.
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CrystalWoW
Posts: 10,301
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Registered: ‎02-04-2009

Re: Can I return my laptop??

MM hmmmm and if you don't count the 4th, which I can't remember but I don't think they count the day of purchase so 5th 6th 7th 8th and so on, brings us to today being the 14th day.

Crystal
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Valued Contributor
NoNoBadDog
Posts: 2,134
Registered: ‎11-21-2008

Re: Can I return my laptop??

Best Buy does count the day of purchase as a full day of warranty.  The OP had until yesterday to return the unit. 

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CrystalWoW
Posts: 10,301
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Registered: ‎02-04-2009

Re: Can I return my laptop??

According to dorothy, that isn't correct: From her other post

As far as the return/exchange question, please allow me to clarify. Your return policy starts on the date you purchase your product. For example, if you make a purchase on 6/10, you would be able to return a unit with a 14 day return policy until 6/24. If you were within a 30 day return policy, you would have until 7/10 to make an exchange. It is always 14 or 30 days from the date of original purchase. Keep in mind, not all months have 30 days, so as a rule use physical days. When you do make an exchange though, your purchase still falls under the original purchase date.

Crystal
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NoNoBadDog
Posts: 2,134
Registered: ‎11-21-2008

Re: Can I return my laptop??

Anytime I have returned a product, the day of purchase has counted.  This is an area that causes confusion, as I think some salespeople and managers do not know the policy.  There is a very simple solution to the problem, though...the return my date should be printed on every receipt...and by that, I mean a line below each purchased item giving the date that it can be returned by.

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CrystalWoW
Posts: 10,301
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Registered: ‎02-04-2009

Re: Can I return my laptop??

The date of purchase counts just not as a whole separate day. From the 4th to the 5th is one day. Count like that and you come up with today being the last day.

Crystal
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Valued Contributor
NoNoBadDog
Posts: 2,134
Registered: ‎11-21-2008

Re: Can I return my laptop??

Agreed, but as I have stated, when I have returned items to either of the Best Buy stores near me, the day of purchase has always been counted.  So, If I had purchased an item on the same date as the OP, I would be out of luck. Again, I think it is the way that the individual store personnel are counting the 14 days, but since they are the ones that are deciding it, it makes it so...

 

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