Add Product

Search Results:

Reply
New Member
sstevens
Posts: 2
Registered: ‎08-02-2011

Can I Return Microsoft Office 2010 Product Key Card?

I bout Microsoft Office 2010 Product Key Card yesterday for my new laptop, but today discovered my employer has a license agreement with microsoft that allows employees who use their laptop for work to download a copy of the software.  I haven't used the key card yet.  Can I return it and get a refund?

Please use plain text.
CrystalWoW
Posts: 10,301
Topics: 313
Kudos: 222
Solutions: 602
Registered: ‎02-04-2009

Re: Can I Return Microsoft Office 2010 Product Key Card?

No. If I remember correctly they say right on the item that it is non refundable for any reason.

Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.
Please use plain text.
New Member
sstevens
Posts: 2
Registered: ‎08-02-2011

Re: Can I Return Microsoft Office 2010 Product Key Card?

Actually, the fine print on the back reads "The PIN inside cannot be replaced or refunded if it has been tampered with or activated." The word "Non-refundable" does not appear anywhere on the Product Key Card or on the receipt. The receipt does state that opened computer software can not be returned for a refund but the Key Card has not been opened. I would hope Best Buy would treat this exactly as they would for unopened software had I purchased the physical discs rather than the key card.
Please use plain text.
CrystalWoW
Posts: 10,301
Topics: 313
Kudos: 222
Solutions: 602
Registered: ‎02-04-2009

Re: Can I Return Microsoft Office 2010 Product Key Card?

They did not use to be when I worked there and they classed it like they did phone cards and such. From the return policy:
Non refundable items
Pre-paid cards such as music, photo, video or phone cards
Digital content (e.g. music downloads from Napster)

Don't know if it was in their system as digital content or a digital download type service but it used to not even allow it in the computer system. I would just go in and give it a try and the store will tell you whether they will or not.

Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.
Please use plain text.
RealGeorgeW
Posts: 8,316
Topics: 605
Kudos: 528
Solutions: 308
Registered: ‎02-12-2009

Re: Can I Return Microsoft Office 2010 Product Key Card?

As long as the serial key hasn't been revealed, I would think it would be returnable..




If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.

I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.
Please use plain text.
Regular Contributor
kst8no1
Posts: 949
Registered: ‎05-12-2011

Re: Can I Return Microsoft Office 2010 Product Key Card?

If the card hasn't been opened its returnable.
Please use plain text.
New Member
jcgriff2
Posts: 8
Registered: ‎07-20-2011

Re: Can I Return Microsoft Office 2010 Product Key Card?

Best to contact Microsoft directly - 

 

http://www.microsoft.com/mscorp/productrefund/refund.mspx

 

You have nothing to lose by asking and explaining the situation.

J. C. Griffith
Microsoft MVP
Please use plain text.
RedWyv3
Posts: 2,542
Topics: 292
Kudos: 195
Blog Posts: 0
Solutions: 80
Registered: ‎06-27-2010

Re: Can I Return Microsoft Office 2010 Product Key Card?

When I tried to research this subject via google, I ended up at a site that gave me a virus. This was.. a pain.. to remove.

 

Please use caution when doing research. I was busy doing other things and wasn't paying attention!


s.gifI am a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I do not represent Bestbuy in any way.
: Open Mailbox
Please use plain text.
New Member
kng47
Posts: 4
Registered: ‎09-03-2011

Re: Can I Return Microsoft Office 2010 Product Key Card?

Hi sstevens,

 

I'm dealing with the same problem today and was wondering if you were able to return your key card?

Please use plain text.
Regular Member
SigmaInigma
Posts: 43
Registered: ‎02-12-2013

Re: Can I Return Microsoft Office 2010 Product Key Card?

As long as the scratchable portion of the card has not been scrated off you should have no problem returning your card.

Sincerely, Dakota B. | Best Buy Computer Specialist | Store #434
 If I have been helpful please show your thanks my pressing the Kudos button!
Any opinions expressed in this post are those of the author and do not represent Best Buy Co. Inc.

Please use plain text.