12-18-2011 01:37 PM
Preordered mine on 11/22. As of last night it was still showing preordered. This morning I've gone to "Order in process of being fulfilled; Usually ships in 1 - 2 days.". Changed my shipping address a couple of days ago so that the tablet can arrive where I will be mid-week. Plus that shipping location has a lower tax rate and no CA e-waste fee
12-18-2011 02:00 PM
12-18-2011 06:24 PM
Hey BestBuy: Hers a question (I am a glutton for punishment obviously) - I have called customer service on 4 occasions in the last three weeks and gotten... wait for it.... 4 different answers, ALL of which amounted to "Don't change anything" your order will DEFINITELY be shipping arounnd blah blah blah fill in the blank - 18th - 19th- 18th to 23rd - I paid nearly $30 for OVERNIGHT shipping, and now ON THE RELEASE DATE they pull this crap - BACKORDERED... Are you freaking KIDDING ME? You commit to a customer time and time again, and THEN do this?
This has just been an absolute NIGHTMARE of a buying experience, and only SOME ove the blame goes to Bestbuy, with Asus getting the Lions share of the blame. I understand when demand exceeds supply some people are going to wait longer than others. I get that people that move fast, think ahead and take extra stesp sometimes get screwed reghardless, but this has been screwing people on a mass scale. Canadiens won't see this thing this year, and hundreds, if not thousands, pre-ordered it.
I SOLD MY TRANSFORMER TF101 (Original Model) which I LOVED... because I needed the funds to get this. Tried to get it at AMAZON, only to have my Pre-Order canceled, then placed it at Bestbuy on 12/2 (wishing I had gone with TigerDirect, who is now SHIPPING SOME ORDERS!! Now, I am stuck it the same, leaky, sinking boat as a lot of others...
Some comments form the "Bestbuy Preorders only" Thread over on xda-developers.com:
OK, I finally broke down and just called the 888 number. Apparently, go figure, they have been flooded with calls about this matter all morning. I got a confident and hopefully accurate answer. Here is the gist of my conversation with a BB rep. Me: I preordered the Transformer Prime and my order status now says backordered.
BB rep: We have been getting calls all morning about this. What has happened is the release date of the Transformer Prime is set to tomorrow. Your order would have shown today. The system is one day behind thus the "backordered" notice.
Me: Are you sure?
BB rep: Yes. If your order was unable to be fulfilled you would have received an email stating your order had be canceled.
Me: Are you sure? In the FAQ it said BB would hold my order for 30 days on backorder before canceling.
BB rep: Not with a preorder.
Me: You sure?
BB rep: Yes.
Me: You're not just blowing smoke up my a$$?
BB rep No.
Me: Do online orders take priority over B&M orders? (B&M = Brick & Mortar)
BB rep: Yes. All preorders will be fulfilled before any orders from B&M stores receive shipments. Meaning you can not walk into a B&M and pick one up tomorrow if preorders are sold out.
I hope the above explanation is what's going on. Sloppy business regardless, but the alternative is worse.
I'd hate to think that a company as large as BB would:
1) knowingly oversell a product at pre-order just before Christmas
2) continuously misrepresent shipping date in order to reduce competitive advantage of competitors at the expense of the customer. That's essentially fraud, and on a mass scale.
12-18-2011 07:56 PM
12-18-2011 08:07 PM
I JUST got off my umpteenth call to BB on this. And they said it. Fullyy admited theyt do NOT have enough PRIMES to go around. I even got this lame excuse "When they took ordres, ther did not know if they would have enough" Really? Then why hold my money hostage for 3 weeks so I don't even have a CHANCE???? On the day I preordered this TigerDirect, J&R and Gamestop were all still taking Pre-orders. I gambled on BestBuy because of their size and that they were listed an ASUS site for Pre-Orders (J&R wasn't)
Tiger Direct started shippingg today (Gamestop is begging for a few more days to get these, and AMAZON is shipping (That was the first place to screw me, but at least they gave me $100 right away to ease my pain.
I SOLD MY TF-101 to buy this.....
So now, since they are saying basically, sorry we made you wait until release day to screw you and sorry that we promised it repeatedly, and sorry that we kept you money on hold and sorry we kept saying NO PROBLEM - Heck, they told me no problem THIS MORNING on another call.....
I am waiting now for "Order Intercept" to call me since they offered me NOTHING except "You can cancel your order" REALLY????? ARE YOU KIDDING ME? How about this one: I can change you order to "something Comparable" Ok then, I'll just take one of the OTHER QUAD CORE TABLETS YOU AND EVERYONE ELSE DON'T SELL....
I am weary, I tell you... weary, and they think I will probablyu just run down. They don't know me very well....
12-18-2011 08:08 PM
12-18-2011 08:15 PM