Can you post the full model number please? Or click the Start button, then Run. Type in : dxdiag
Give it a second to load, then click Save All Information. Save the file to your desktop. Open it, then copy and paste the first "section" here.
To give you an idea, here's mine :
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System Information
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Time of this report: 4/10/2012, 00:51:35
Machine name: MINI
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.111118-2330)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer Inc.
System Model: U50F
BIOS: BIOS Date: 08/21/09 14:54:43 Ver: 08.00.10
Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz (4 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 3884MB RAM
Page File: 1745MB used, 6022MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.