Computers & Networking

[harleynh]

Hi, I just bought this new Sony Laptop from Best Buy and installed the program PC Theft Defense program that gives you 3 years of free service in case your Laptop is stolen.   Well after installing it I realized that it wasn't  something that I needed as i am disabled with a back injury and the laptop never leaves my house/side so there would be no way it could be stolen.  

The reason I am writing is because the icon keeps coming up where the clock is on the right and when I tried uninstalling it from the Control Panel there is "no option to uninstall" it like all the other programs that are in my Laptop.    I deleted the programs off my C:/ drive but it keeps coming up and showing in the icon area, I know I can shut it off so it doesn't show in there but it will still  be starting, at least this way I can exit it when I start my Laptop so it doesn't use up resources that don't need to be.

So is there a way to remove this software somehow??   I'd hate to have to bring it in to Best Buy for them to remove if there is an easy out for me.   I went to the PC Theft site and signed in and it said there are no computers set up for this service so I think I cancelled it somehow the right way just want it off my Laptop.  Thanks, Jim

[kst8no1]

The whole point if pc theft software is after you've installed it the thieves can't get rid of it!

Also have you never heard of hone break one before? They happen...a lot there's always a chance of stuff getting stolen

[hockeycanuckjc Trusted Contributor]

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harleynh wrote:

Hi, I just bought this new Sony Laptop from Best Buy and installed the program PC Theft Defense program that gives you 3 years of free service in case your Laptop is stolen.   Well after installing it I realized that it wasn't  something that I needed as i am disabled with a back injury and the laptop never leaves my house/side so there would be no way it could be stolen.  

The reason I am writing is because the icon keeps coming up where the clock is on the right and when I tried uninstalling it from the Control Panel there is "no option to uninstall" it like all the other programs that are in my Laptop.    I deleted the programs off my C:/ drive but it keeps coming up and showing in the icon area, I know I can shut it off so it doesn't show in there but it will still  be starting, at least this way I can exit it when I start my Laptop so it doesn't use up resources that don't need to be.

So is there a way to remove this software somehow??   I'd hate to have to bring it in to Best Buy for them to remove if there is an easy out for me.   I went to the PC Theft site and signed in and it said there are no computers set up for this service so I think I cancelled it somehow the right way just want it off my Laptop.  Thanks, Jim

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I wonder if its controlled on a BIOS level... If disabled in  the BIOS the software won't react no more?

[Starflyer59]

This is a new intel thing that they are pushing on select notebook computers at Best Buy. It is built directly into the hardware. Maybe you could contact someone at Intel for more info.

[sailfish1]

The Intel PC Theft Defense system is not set up properly.  When you enroll you set up two security questions.  When you want to unsubscribe, the system asks you two security questions - PROBLEM is the two questions it asks you is NOT the questions you set up.  Therefore, it is impossible to unsubscribe.  Talking to Intel customer service (by phone, chat, and email) is useless.

DO NOT enroll in Intel's PC Theft Defense!