Computers & Networking

[jl18]

My Dell computer with Windows Vista Home Premium started up fine in the morning then I shut it down, turned off the power.  In the evening I tried to start it up again and it would not start up.  The Windows Vista find the problem, repair and restore did not start up Windows Vista.  I did find theat the hard drive checked out ok.  I also found out that i got a Bugcheck error.  With multiple attempts the Windows Vista still will not start up.  Any suggestions?  Thanks!

[Matthew-GS Community Advocate]

Welcome, jl18!

Is this a laptop or desktop?  Read this article if it is a newer Dell Studio Latptop (15"/17") with Creative Labs webcam. Have you tried using the F8 key just before the Windows Vista logo at startup?   This gives you a "Safe Mode" menu.  Choose "Safe Mode with Networking" and see if you can get to your desktop.  If so, there could have been a software or driver or update that caused these errors.  

You may also contact 1-800-GEEKSQUAD (800-433-5778) to locate your nearest store, schedule an appointment, or pay for phone support.  If you are under warranty your local store is the best option for free diagnostics. Let us know how we can help!

[jl18]

Thanks Matthew for the reply.  This is a dell Desktop machine about 2 years old.  Would it be faster for me to schedule an in home Geek Squad visit or bring the machine into Best Buy?  What kind of turn around can I expect; both the home version and the in store version?

[Matthew-GS Community Advocate]

Sure, jl18,

Appointment schedules for on-site services will vary by location, as do in-store turn-around times.   Your local store can give you a better estimate on their current completion times (could be as little as two days). Or, you could go to GeekSquad.com and click on the "Have Us Call You Link" if you want a scheduling agent to call you to find the next available appointment of on-site service. Hope this helps!

[barbie18]

I have a toshiba computer that i installed a virus scanner that turned out to be a virus it self. It is called system guard 2009. I tried to uninstall it and while I was doing so it shut down and now it wont let me log in......ususally when u enter on your computer a log in panel pops up...this is not there it is just blank...the only thing that appers is the window logo....how do i fix this???