07-22-2009 03:46 PM
My Dell computer was purchased from Best Buy on 9/28/08 it was given to me recently as a gift. My computer has no sound and I've checked out the computer thoroughly making sure nothing was muted . My speakers appear to be working according to my computer I just don't have sound!? I'm no computer expert but I think it may be a sound card issue. So my questions are. Is my computer still under warranty? Do I take my computer back to Best Buy or do I send it to the manufacturer for repair? If my computer was a gift is it still covered? Sorry for all the questions but I'm trying to get as much info as I can before I call best Buy..
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07-22-2009 03:48 PM
Hi there and welcome to the Community!
First off, I would take it to your local store and see the Geek Squad. They can check out the machine and determine if it is a software or hardware issue. If the unit was purchased less than a year ago from Best Buy, Dell should cover the hardware issue assuming the unit has not been damaged in some way.
07-22-2009 03:52 PM