Computers & Networking

[Madamalu68]

 Hi,

 My Dell computer was purchased from Best Buy  on 9/28/08 it was given to me recently as a gift. My computer has no sound and I've checked out the computer thoroughly making sure nothing was muted . My speakers appear to be working according to my computer I just don't have sound!? I'm no computer expert but I think it may be a sound card issue. So my questions are. Is my computer still under warranty? Do I take my computer back to Best Buy or do I send it to the manufacturer for repair? If my computer was a gift is it still covered? Sorry for all the questions but I'm trying to get as much info as I can before I call best Buy..

Thank you!

[Adamtech Emerging Expert · Accepted solution]

Hi there and welcome to the Community!

First off, I would take it to your local store and see the Geek Squad. They can check out the machine and determine if it is a software or hardware issue. If the unit was purchased less than a year ago from Best Buy, Dell should cover the hardware issue assuming the unit has not been damaged in some way.

[Madamalu68]

Thank you Adam, I'll do that...

[Adamtech Emerging Expert]

You're most welcome. Have a great rest of your day!

[Madamalu68]

Thank you too!

[hockeycanuckjc Trusted Contributor]

Windows Vista might have the wrong playback device selected, right click on the speaker icon and select "Playback devices" and choose the right one.