02-17-2009 10:37 AM
The screen on my lap top started to glitch when ever I would move it, then eventually all the time. Took it to the geek squad and they sent it off to be fixed. The same day I received my laptop after the screen was fixed it started to lock up and freeze in start up mode. Took it back to the geek squad and they told me I would have to do a system restore at a charge of course. Didn't want to pay the $100 for them to run a system restore so I did it my self. At no surprise it still locks up. Now my question is, if I pay the geek squad to run the system restore disk and it doesn't work what then? Will I have to keep paying for some mystery software problem that the $300 warranty doesn't cover?
02-17-2009 10:42 AM
02-17-2009 01:27 PM
02-17-2009 01:35 PM
I have to side with hockey on this one. If you have already done a restore and you are still having a problem then it sounds more like a hardware issue.
Have you run a chkdsk on your hard drive or maybe some diagnostics on your hard drive. That is just one of the steps in troubleshooting that I would do.
02-17-2009 02:07 PM
That's where Best Buy is getting the grounds of saying its software because when they do a diagnostic test on the hardware it comes out normal. I personally don't know how to do a chkdsk or a diagnostic test on my hard drive, I wish I did.
02-17-2009 02:21 PM
Very rarely can this solve a problem, but see if you can find a bootable version of a BIOS update from the manufacturers website and check if you can update it or not.
(Well this emergency trick worked on Acer Aspire One netbooks (120gb version) where the panels worked altogether and a back door emergency bios recovery method restored the screen)
02-18-2009 04:00 AM