04-15-2011 02:15 PM
I don't mean to sound like an HP commercial, mind you - just most of my hardware is in fact HP, so I've had plenty of experiance
I've never had anything but good experiances from HP's support. When I had a printer which would only print black and white, they lead me through a proccess to reset the printer I had no idea was even possible - apparently, opening and closing the lid four times on that particular model did it. Who would of thought?
After I had an issue reinstalling an HP machine to factory default (112 error), I contacted them again, and they looked up the error code for me - letting me know that the machine's hard drive was tattoed to the motherboard and I needed to reinstall a different method. It succeeded and I was singing the praises for HP support.
It's *very good* they have a representive here, it means HP has decided to spend time and money to open up a new channel to communicate with it's customers. Through I imagine it's frustrating that the superusers end up answering questions directed at them before they have a chance, so they end up in threads 'tapping the shoulders' of their customers, just to let them know that HP *is* in fact here, if needed.
I think, that what she intended to do.
|I am a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I do not represent Bestbuy in any way.|
: Open Mailbox
04-15-2011 04:36 PM
Thank you! After reading your supportive response, I will leave work uplifted today. You seem to have a very good understanding of the purpose of my presence on the Best Buy Forum. I have received amazing support from the Best Buy staff, and both HP and Best Buy hope to broaden our collaboration.
Your and the other members' technical resolutions, information, empathy, professionalism yet frankness remain impressive. Oh, I have learned a lot here. I hope to be a constructive and supportive presence on the Best Buy Forum.
HP Social Media Ambassador
The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP.