Computers & Networking

[LTNDNCR]

I clicked on install updates and then it wanted me to reboot, so I clicked on reboot.  Now my computer will not start, a blue screen came up and it said " that a problem has been detected and windows has been shut down to prevent damage to your computer".  I turned the computer off for about 4 timesa and this message still comes up.

What is the problem and how can I fix this problem?

[seekrtz]

Try starting the computer using the Last Known Good Configuration option.  Press the F8 key before Windows starts loading to bring up the menu where this option is available.

Here is a link that gives more details:

http://support.microsoft.com/kb/307852

If this works, try re-installing the updates again and see if the problem is resolved or if it reoccurs. 

[LTNDNCR]

Thanks, but it still won't work. I did what it said to. Computer won't open windows.

[seekrtz]

First, try safe mode and setup check disk in the command prompt.  (Start - Run - type in "cmd" - type "chkdsk /F /R /B" and hit enter, say yes and restart the computer.  Check disk will run and hopefully you can boot into Windows again.

Next, try using safe mode and uninstalling updates listed under Control Panel - Programs and Features - View Installed Updates - and remove one update at a time (starting with the latest); restart the computer and try to load Windows normally until you find the update that caused the problem.