Computers & Networking

[Javi2010]

Do today I dropped my laptop and the screen broke, I have the ADH black tie protection. If I take my laptop would they just give me a new one, I don't have time to be waiting until they fix I use my laptop everyday at work, and I don't want to drive like an hour an a half and come home empty handed, that's the closes best buy to me,

[AaronE]

They will send the laptop out to be repaired under the terms of your ADH plan.

[Javi2010]

Wouldn't be cheaper just to give me another one?

[AaronE]

That's up to the service center to decide if the computer is more economical to repair or replace.

[Javi2010]

Okay so I have to take it and let them decide, thank you so much for the help.

[Neihn Valued Contributor]

If you can still see the screen or have a external monitor you can connect it to I would strongly advise to do a complete backup of all your files on your computer before u send it out. Best Buy will not back anything up for you unless you pay to use their backup services.

[redbarron55]

Kudos to Neihn. This is the only useful post by a super contributor I have seen on these boards.

Most have been posts by company trolls telling the poor customer how happy he should be to have been screwed by Best Buy.

Good job!

Best regards,

[Jesus1st]

Thanks for asking this information! I just asked the same thing, because my screen is unreadable. I think it is going to be cheaper to buy a monitor for me. I got mine at Office Depot and bought a 3 year extended maintenance plan and I am having trouble even getting them to take ownership of the problem. I have the warranty receipt and I can't find the actual computer purchase and although my warranty says REPLACE they are trying to tell me I have to get the actual receipt so they know how much the computer was. They gave me a number to call and would not do it for me, then that number sent me to another number that said they had no record of my transactions including the warranty that I had in my hand!

I had to contact the credit card company and get the transaction numbers and copy of my statement, and now they are trying to get Office Depot to send a copy of my receipt and they don't HAVE to send it because it is over 2 years! I paid $299 for a contract I can't even have taken care of! The whole thing has me nausiated and now, I am afraid to go to Best Buy to get anything also with all these horror stories on line about not being able to get service!