Computers & Networking

[amberlineq]

Hi, I just bought my first laptop. I guess it was returned by a customer & put on sale. It's a Toshiba Satellite C655. Everytime I turn it on this thing called Archie pops up and loads for nothing. I try to log off and it always takes me back to the user account called EXPERIENCE. I created new user accounts & deleted old ones but when I switch user it always takes me back to the account EXPERIENCE and basically shows that I never made any other accounts. Has this ever happened to anyone else? What should I do? Thanks

[RealGeorgeW Emerging Expert]

You need to take it back to the store to have that removed. You must have purchased a floor model, and that's the software loaded on floor display models.

[Original]

It def. just has the floor software on there. No worries, easy fix.

[deusexmachina Valued Contributor]

Yeah... ARCHIE is the software that resets the computer so people don't mess with it on the sales floor. It'll just need to be removed/restored and you should be fine.